FedEx Remote Jobs USA – Customer Support

attention task Seekers

We provide a unfastened job carrier by using consolidating possibilities from numerous assets on our website.
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task precis
FedEx is in search of dedicated and enthusiastic customer support Representatives (remote) to sign up for our expanding virtual support team. As a part of FedExs dedication to international–class customer experience, you’ll be the first point of touch for customers throughout the united states. This faraway possibility allows you to work from the consolation of your house at the same time as ensuring our clients receive well timed, courteous, and correct carrier.

Key obligations
reply promptly and professionally to customer inquiries via phone, e-mail, or live chat.

offer accurate data related to FedEx offerings, tracking, billing, and transport troubles.

cope with consumer lawsuits with empathy and observe as much as ensure decision.

help with scheduling pickups, processing orders, and dealing with delivery issues.

expand unresolved queries to the best departments or supervisors.

maintain a excessive level of product expertise to better help clients.

file all interactions using internal systems at the same time as following enterprise recommendations.

Meet character performance metrics and make contributions to crew desires.

Required abilities and qualifications
high school degree or equivalent (Bachelors degree is a plus).

outstanding verbal and written communication competencies in English.

skillability in using computers and navigating more than one systems concurrently.

potential to live organized, targeted, and effective whilst working remotely.

patron-first attitude with strong problem–solving abilities.

capability to remain calm and professional in difficult situations.

revel in
preceding enjoy in a customer support, assist, or name center environment favored.

Freshers with awesome communique abilties and a willingness to examine are welcome to apply.

experience in logistics or e-trade customer service is a plus.