Remote Online Chat Assistant Careers

online Chat support Agent
far off, america
complete-time
published 2025-12-08
this is a far flung function.

we are in search of a compassionate and carrier–orientated online Chat help Agent to offer real-time assistance to website visitors, donors, and potential volunteers. you may be the primary point of contact for lots humans enticing with our task, and your role can be critical in ensuring a tremendous, informative, and alluring enjoy.

Key obligations:
reply directly and professionally to inquiries via stay chat at the Horizon residence Peru website
provide statistics about our programs, donation options, volunteer opportunities, and events
help customers experiencing technical difficulties or desiring steering via forms or on-line methods
increase complex queries to the best group individuals while essential
preserve accurate and confidential statistics of interactions the usage of our inner CRM device
help donor engagement via providing updates, confirmations, and answering comply with-up questions
Collaborate with the communications and improvement groups to make sure constant messaging
requirements
preceding experience in customer support or on line guide, preferably in a nonprofit or service–primarily based organisation
splendid written communication competencies and a friendly, empathetic tone
sturdy multitasking and trouble–fixing competencies
proficient with chat software program, CRM tools, and basic internet site navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s task
Bilingual in English and Spanish is a plus
advantages
flexible paintings agenda (remote)
A hazard to make contributions to a meaningful motive
Supportive and project–driven crew surroundings
opportunities for growth and involvement in nonprofit operations
apply tot his activity