Chat Support Jobs USA – Work From Home

Description
looking for a strong far off customer service activity? We got you! be a part of us if you have the enjoy, abilities, and #WFH setup. study on to study extra.

function:customer service Agent (live Chat and/or e-mail assist)

working Hours: transferring time table, predominantly US commercial enterprise hours

Hiring organization: We run customer service operations for e-commerce stores, offering customer support agents as well as customer service operation control and infrastructure upgrades (workflow enhancements, reporting, AI, and so forth.). We launched in 2015 and feature a totally far off team of 100+ personnel inside the Philippines (consisting of Managers, consumer management, sales, and many others.) and a high-quality tradition.

position summary:

As LiveChat Agent will deal with incoming chat from multiple purchaser web sites. Your number one assignment is to growth web sites‘ sales conversion through presenting a nice revel in to all traffic and helping them navigate the internet site. you will also manage post-order queries which include order fame, transport data, complaints, and many others.

responsibilities consist of but are not constrained to the following:

Convert chats into income via offering world–magnificence customer support and a nice revel in to each website traveler.
shield enterprise‘s, customers‘, and visitors‘ facts.
paintings with the crew to accomplish your dreams in my opinion and as a team.
replace your understanding thru continuous studying. (Self-paced and group training)
ensure you have got the right gadget and a right vicinity to paintings productively.
requirements
paintings experience:
(* items are required)

*at the least two years of customer support experience for English-talking agencies/customers/customers. preferably in E-commerce or comparable companies.
sturdy eCommerce or Retail customer support history.
actual take care of clients and clients.
A sales–oriented individual is a plus.
Social media management enjoy is a plus.
as a minimum six months of labor-from-domestic revel in is a plus.