Remote Chat Customer Service Careers

on line Chat assist Agent
faraway, usa
full-time
published 2025-12-08
this is a far flung role.

we are seeking a compassionate and provider–oriented on line Chat assist Agent to offer actual-time help to website traffic, donors, and prospective volunteers. you will be the first point of touch for plenty humans engaging with our project, and your position could be crucial in making sure a nice, informative, and inviting revel in.

Key obligations:
respond right away and professionally to inquiries thru stay chat on the Horizon residence Peru internet site
provide statistics about our packages, donation alternatives, volunteer possibilities, and activities
assist users experiencing technical difficulties or wanting guidance thru forms or online approaches
increase complex queries to the right crew participants when important
hold accurate and exclusive statistics of interactions the usage of our inner CRM system
assist donor engagement through supplying updates, confirmations, and answering follow-up questions
Collaborate with the communications and development groups to make certain regular messaging
requirements
previous experience in customer service or on-line guide, ideally in a nonprofit or carrier–based totally agency
wonderful written communication talents and a pleasant, empathetic tone
strong multitasking and problem–fixing abilties
talented with chat software, CRM tools, and fundamental internet site navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s project
Bilingual in English and Spanish is a plus
advantages
flexible paintings time table (far flung)
A risk to make a contribution to a meaningful purpose
Supportive and mission–pushed group environment
opportunities for boom and involvement in nonprofit operations
follow tot his task

practice To this activity