#tenth in Fortune magazine’s 2025 international’s maximum renowned businesses
#1st inside the J.D. energy 2024 U.S. credit score Card delight observe of country wide credit score Card Issuers
top GBS Employers for the Philippines (2025) by using the Everest organization
At American express, our subculture is built on a 175–yr records of innovation, shared values and management Behaviors, and an unwavering dedication to returned our clients, communities, and colleagues. As a part of crew Amex, you’ll enjoy this effective backing with comprehensive assist for your holistic nicely-being and many opportunities to study new abilities, broaden as a pacesetter, and grow your profession.
right here, your voice and ideas depend, your paintings makes an effect, and together, you’ll help us outline the destiny of american explicit.
As a logo built on going above and past to provide the exceptional purchaser enjoy, having the most superb colleagues is paramount. because the face of the enterprise, you may create high quality interactions with our clients every day– from curating a unique travel or life-style experience to helping them with their everyday needs. And, you can develop your competencies via industry–main training and ongoing training, all at the same time as mastering what it means to constantly set the same old for international magnificence, purchaser-first provider. locate your place in carrier on #TeamAmex.
How will you make an effect in this position?
Get a excellent start to your tour profession.
American express tour & way of life services (TLS) serves American explicit Card individuals round the arena with a full variety of services, from journey making plans and booking to improving their tour plans with tailor-made experiences.
across the globe, TLS has heaps of dedicated colleagues who are obsessed with what they do and take pleasure in handing over extremely good, customized provider to our clients and assisting them to liberate precise and noteworthy stories from their travels.
From learner to leader, see the larger image.
American specific Card members can touch us via distinctive channels; e-mail, on line chat or voice/name. Our tech-savvy experts use their passion for journey and their ability to creatively solve enquiries to supply an great experience to our US-based totally customers who are the use of chat on the yank specific journey internet site.
This carrier allows the cardboard members to interact in real-time to get entry to their distinctive programs and precise advantages, advantage assistance with internet site navigation and make bookings. It offers personal desire and comfort to our Card contributors and inspires long–time period relationships and loyalty alongside the way.
journey plans alternate frequently. here’s simply some of what you can be doing every day:
Consulting with your Card individuals so that you can recommend tailored resolutions to without delay meet their wishes
Troubleshooting any consumer issues relating to the usage of the tour website and expertly guiding clients while they navigate around the site
assisting Card participants by expertly booking domestic and international flights, vehicles and inns
the usage of your in-depth knowledge to assist Card members get entry to their exclusive blessings, such as how to make the maximum in their membership praise points
Multi-tasking as you will be accomplishing a couple of purchaser conversations simultaneously
minimal qualifications:
What you need to thrive
a flair for spotting patron mood and tone through written communique and turning in terrific patron care to meet their requirements
ability to fluently speak and write in English
pc abilities are essential as you’ll be speaking with multiple customers even as navigating different tools, all day, every day
Resilience and composure to remain fine below strain and manage your workload correctly
A trouble solver, you’ll be capable of correctly examine cardmember troubles and provide the high-quality innovative solutions for you to resolving on the first touch
A mathematical mind with an eye for detail and accuracy
Min. 1 12 months stay chat revel in is a need to
strong time-control, prioritization, and multi-tasking talents as you may be coping with numerous distinct purchaser enquiries simultaneously
excessive stage of integrity to work with customer facts and meet compliance requirements
the ability to paintings a transferring schedule
Bachelor’s degree, companion degree, college undergrads, senior high faculty graduate can also practice
additional details:
place: BGC company middle 2, 5th avenue corner thirtieth avenue, Bonifacio international town, Taguig
place of job Flexibility: full time. have to be amenable to observe a hybrid work association (onsite and work from home)
make money working from home necessities:
have to have at least 25 mbps internet connection plan / speed
should have a non-public & quiet area to make money working from home
American express gives a tremendous and various working surroundings. excessive performance is rewarded with target driven incentives.
We lower back you with benefits that help your holistic well-being so that you can be and deliver your pleasant. this indicates being concerned for you and your loved ones‘ bodily, financial, and mental health, in addition to providing the power you want to thrive individually and professionally:
competitive base salaries
Bonus incentives
assist for financial–well-being and retirement
complete scientific, dental, imaginative and prescient, existence coverage, and incapacity benefits (depending on location)
flexible working version with hybrid, onsite or digital preparations relying on role and enterprise need
generous paid parental go away guidelines (relying for your area)
loose get admission to to worldwide on-website online health facilities staffed with nurses and docs (depending on location)
free and confidential counseling support via our healthful Minds program
profession development and training possibilities
