Remote Online Chat Support Careers

on-line Chat guide Agent
far off, usa
complete-time
posted 2025-12-08
that is a faraway position.

we are searching for a compassionate and service–oriented on line Chat help Agent to provide real-time help to website site visitors, donors, and prospective volunteers. you’ll be the first factor of touch for plenty people engaging with our challenge, and your position might be vital in making sure a advantageous, informative, and welcoming experience.

Key obligations:
respond directly and professionally to inquiries via live chat at the Horizon house Peru website
provide information approximately our applications, donation options, volunteer possibilities, and activities
help users experiencing technical problems or needing steerage thru paperwork or on line techniques
improve complicated queries to the suitable group individuals whilst vital
maintain accurate and confidential statistics of interactions using our inner CRM machine
guide donor engagement by offering updates, confirmations, and answering observe-up questions
Collaborate with the communications and development teams to make sure regular messaging
requirements
preceding revel in in customer service or on line support, ideally in a nonprofit or carrier–based totally enterprise
tremendous written communique talents and a friendly, empathetic tone
sturdy multitasking and hassle–fixing abilities
talented with chat software, CRM equipment, and primary website navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s challenge
Bilingual in English and Spanish is a plus
benefits
flexible work agenda (far flung)
A threat to make a contribution to a significant purpose
Supportive and undertaking–driven crew environment
possibilities for increase and involvement in nonprofit operations
practice tot his job