Remote Chat Support Agent Jobs – Immediate Hire

on line Chat assist Agent
far off, u.s.
full-time
posted 2025-12-08
that is a faraway function.

we are in search of a compassionate and carrier–orientated on line Chat support Agent to provide actual-time help to internet site visitors, donors, and prospective volunteers. you’ll be the primary factor of contact for lots human beings attractive with our undertaking, and your position could be crucial in making sure a effective, informative, and alluring experience.

Key obligations:
reply promptly and professionally to inquiries via live chat on the Horizon residence Peru website
offer data approximately our applications, donation options, volunteer possibilities, and activities
assist users experiencing technical difficulties or desiring steering through paperwork or on line processes
boost complicated queries to the ideal crew contributors when essential
hold accurate and confidential records of interactions the use of our inner CRM gadget
aid donor engagement by using providing updates, confirmations, and answering comply with-up questions
Collaborate with the communications and development teams to ensure consistent messaging
necessities
previous enjoy in customer service or online guide, ideally in a nonprofit or service–primarily based enterprise
remarkable written communication skills and a pleasant, empathetic tone
strong multitasking and hassle–fixing capabilities
proficient with chat software, CRM gear, and simple website navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s venture
Bilingual in English and Spanish is a plus
advantages
flexible paintings time table (far off)
A threat to make contributions to a significant purpose
Supportive and mission–pushed crew surroundings
opportunities for boom and involvement in nonprofit operations
apply tot his activity