#10th in Fortune mag’s 2025 world’s maximum sought after organizations
#1st in the J.D. electricity 2024 U.S. credit score Card satisfaction examine of national credit score Card Issuers
#top GBS Employers for the Philippines (2025) through the Everest group
At American express, our way of life is built on a one hundred seventy five–year records of innovation, shared values and management behaviors, and an unwavering commitment to lower back our clients, groups, and colleagues. As part of group Amex, you’ll enjoy this effective backing with comprehensive guide in your holistic well-being and many opportunities to research new competencies, expand as a frontrunner, and develop your career.
right here, your voice and thoughts remember, your work makes an impact, and together, you may help us outline the future of american explicit.
As a logo constructed on going above and beyond to offer the pleasant client experience, having the most extraordinary colleagues is paramount. as the face of the employer, you may create tremendous interactions with our clients every day– from curating a completely unique tour or life-style enjoy to assisting them with their normal needs. And, you may grow your capabilities thru industry–main education and ongoing education, all while learning what it method to continually set the standard for world magnificence, patron-first provider. discover your vicinity in service on #TeamAmex.
How will you make an impact in this role?
customer Care professionals function the face and voice of yank express logo, having the opportunity to make a meaningful difference in the lives of our customers.
What might you do every day as a consumer Care expert?
constantly supply tremendous carrier on a excessive extent of inbound calls in a quick-paced, dependent, consumer care environment with a eager focus on driving a consumer First mentality.
talk over with Card contributors to recognize their needs and tailor particular and private answers for them, whilst also reinforcing the blessings of card club and acknowledging Card Member tenure
add value for our clients through unexpected applicable guidelines of product offers/ benefit enrollments that deepen patron engagement and loyalty
make use of your “provider orientated” persona to broaden key promoting abilties to optimize and solidify the client dating by way of deepening their loyalty to our logo.
cope with and take care of complex scenarios associated with disputes and fraud, and a few different precise worries like account research, payments, card alternative, etc.
Use gear and resources to pick out custom answers and assume customer needs, in our commitment to keep a first point of contact decision.
Meet and exceed performance desires that include, but aren’t constrained to: income quotes, quality dreams, compliance rules and productiveness objectives, & customer overall performance metrics.
Required talents:
ardour for building purchaser loyalty through excellent listening, consultative relationship building, resourcefulness and trouble fixing talents
customer support and consultative sales surroundings experience desired
ardour for consultative income, recommending products or answers tailor-made to every consumer
Resilience had to correctly control a regular stream of client calls, at the same time as balancing performance to fulfill a diffusion of metrics, and remain nice thru change and stressful conditions
potential to conform communique fashion to a huge type of personalities and situations and take possession and obligation for each name, from beginning to cease
crucial thinking capability to make selections and manual card participants.
minimum qualifications:
at the least university level – Bachelor’s diploma Graduate/Undergraduate, companion degree Graduate/Undergraduate, Vocational route Graduate/Undergraduate
at the least 1 year of collective and predominantly inbound calls enjoy (with as a minimum 6 months current relative experience). No capping.
as a minimum 1 year of collective CSAT experience
Disputes experience is desired but no longer required.
Compliance Language
additional information:
vicinity: BGC corporate center 2, 5th avenue corner thirtieth road, Bonifacio global metropolis, Taguig
place of work Flexibility: complete time. must be amenable to follow a hybrid work arrangement (onsite and do business from home)
earn a living from home necessities:
ought to have at least 25 mbps net connection plan / pace
ought to have a personal & quiet region to do business from home
American explicit offers a amazing and diverse running environment. high performance is rewarded with target pushed incentives.
We back you with benefits that aid your holistic properly-being so you may be and supply your high-quality. this means worrying for you and your family‘ physical, economic, and intellectual health, as well as presenting the power you need to thrive in my view and professionally:
competitive base salaries
Bonus incentives
support for financial–properly-being and retirement
comprehensive medical, dental, imaginative and prescient, life insurance, and disability advantages (relying on vicinity)
bendy working model with hybrid, onsite or digital preparations depending on function and commercial enterprise need
generous paid parental depart regulations (depending in your vicinity)
free get entry to to global on-website online wellness centers staffed with nurses and doctors (depending on area)
free and exclusive counseling support thru our healthful Minds program
career improvement and education opportunities
offer of employment with American specific is conditioned upon the a success of entirety of a historical past verification check, challenge to applicable laws and rules.
To recognise extra about our recruitment procedure, you may watch this quick video – what to expect: Recruitment at American specific
Excited to be part of #TeamAMEX? stroll-in applications can be processed at the same day.
in case you are fascinated and your relevant experience is aligned with the requirements of the function, you could go to our career middle from Mondays to Fridays, 10am to 6pm at BGC company middle 2, 5th avenue nook thirtieth street, Bonifacio worldwide city, Taguig (front is at 30th street cor. Lane A).
We again you with benefits that aid your holistic properly-being so that you can be and deliver your satisfactory. this means worrying for you and your loved ones‘ bodily, monetary, and mental health, as well as imparting the ability you want to thrive personally and professionally:
aggressive base salaries
Bonus incentives
aid for financial–well-being and retirement
complete scientific, dental, imaginative and prescient, existence insurance, and incapacity benefits (depending on location)
flexible operating model with hybrid, onsite or virtual arrangements relying on position and commercial enterprise need
generous paid parental go away guidelines (relying for your area)
loose get admission to to international on-site wellness facilities staffed with nurses and docs (depending on area)
free and private counseling aid thru our wholesome Minds software
profession development and training possibilities
