Work From Home Chat Support Agent Jobs

on line Chat support Agent
remote, america
complete-time
posted 2025-12-08
that is a far off position.

we are seeking a compassionate and provider–oriented online Chat aid Agent to provide real-time help to website visitors, donors, and prospective volunteers. you’ll be the first point of contact for many human beings engaging with our project, and your function will be important in making sure a advantageous, informative, and welcoming enjoy.

Key duties:
reply right away and professionally to inquiries via live chat on the Horizon house Peru internet site
offer records approximately our packages, donation options, volunteer possibilities, and activities
assist customers experiencing technical difficulties or desiring guidance via bureaucracy or on line procedures
expand complicated queries to the appropriate crew individuals while essential
maintain accurate and exclusive statistics of interactions using our inner CRM gadget
assist donor engagement through providing updates, confirmations, and answering comply with-up questions
Collaborate with the communications and development teams to make certain constant messaging
necessities
previous revel in in customer support or on line guide, ideally in a nonprofit or provider–primarily based organization
top notch written communique skills and a pleasant, empathetic tone
strong multitasking and trouble–fixing abilties
talented with chat software program, CRM tools, and basic website navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s venture
Bilingual in English and Spanish is a plus
benefits
flexible work agenda (far flung)
A danger to make contributions to a meaningful cause
Supportive and challenge–driven crew surroundings
opportunities for boom and involvement in nonprofit operations
observe tot his job