Live Chat Support Agent Careers – Remote

on line Chat assist Agent
remote, usa
full-time
posted 2025-12-08
this is a faraway position.

we are looking for a compassionate and provider–orientated on-line Chat support Agent to provide real-time assistance to internet site site visitors, donors, and potential volunteers. you will be the first factor of touch for many people enticing with our project, and your position may be critical in ensuring a tremendous, informative, and alluring enjoy.

Key duties:
reply directly and professionally to inquiries via live chat on the Horizon house Peru internet site
offer records about our packages, donation alternatives, volunteer possibilities, and activities
assist customers experiencing technical problems or wanting guidance thru paperwork or on-line processes
escalate complicated queries to the correct group participants when essential
keep correct and personal statistics of interactions using our internal CRM system
support donor engagement through presenting updates, confirmations, and answering follow-up questions
Collaborate with the communications and development teams to make certain regular messaging
necessities
previous experience in customer service or on-line help, ideally in a nonprofit or provider–based company
fantastic written communique skills and a pleasant, empathetic tone
strong multitasking and problem–solving abilties
talented with chat software program, CRM tools, and primary internet site navigation
ardour for humanitarian paintings and alignment with Horizon house Peru’s venture
Bilingual in English and Spanish is a plus
blessings
flexible paintings time table (far off)
A danger to make a contribution to a significant motive
Supportive and project–pushed crew surroundings
possibilities for increase and involvement in nonprofit operations
apply tot his process