Remote Chat Support Roles – Hiring Immediately

on line Chat assist Agent at Wadley Donovan Gutshaw Consulting
Wadley Donovan Gutshaw Consulting (WDGC) is a respected leader in corporate website choice and area method consulting. We help agencies pick out surest places for increase by means of leveraging records–driven insights, financial traits, and strategic planning. Our group works closely with clients to assist operational growth, relocation, and incentive negotiation.

job precis:
Wadley Donovan Gutshaw Consulting is searching out a proactive and consumer–targeted on-line Chat support Agent to enroll in our purchaser support crew. in this position, you may offer actual-time assistance to cutting-edge and potential customers via our website chat platform, supporting them with inquiries associated with services, appointments, information submissions, and preferred records.

Key obligations:
reply right away and professionally to purchaser inquiries through stay chat and net–based totally systems.

offer accurate statistics about WDGC’s services, techniques, and assets.

help customers in navigating the internet site and filing undertaking–associated documentation.

expand complex issues or requests to the correct crew individuals.

document all patron interactions inside the system for monitoring and comply with-up.

Collaborate with internal departments (consulting, operations, and assist teams) to make certain well timed decision of purchaser wishes.

display a couple of chat home windows even as keeping a excessive wellknown of carrier.

offer support for technical issues related to the customer portal, statistics uploads, or login get admission to.

live up-to-date on WDGC’s service services, project workflows, and purchaser engagement tools.

qualifications:
excessive school degree or equal required; partner or bachelor’s degree preferred.

previous revel in in online chat guide, customer service, or consumer members of the family is strongly favored.

first rate written communique and problem–solving competencies.

robust laptop proficiency, together with use of live chat equipment, CRM structures, and Microsoft workplace/Google Workspace.

capacity to multitask and control numerous chats concurrently.

excessive interest to detail and a dedication to patron delight.

expert, pleasant, and calm demeanor underneath pressure.

Willingness to work flexible hours or shifts if needed.