complete-Time & part-Time
Hourly + Bonus
faraway representative work-From-home, Paid schooling, Paid day off, clinical, Dental, imaginative and prescient, lifestyles insurance, Retirement, flexible Schedules, business enterprise laptop, daily Contests, Prizes, casual dress Code, normal raises
No Resume Required, entry–level
MCI is one of the quickest–developing tech-enabled commercial enterprise offerings organizations in the america, with a sturdy call center footprint and operations that increase across multiple international locations. We deliver purchaser enjoy (CX), commercial enterprise process Outsourcing (BPO), and whatever-as-a-carrier (XaaS) cloud era answers throughout a extensive range of industries, which include healthcare, retail, authorities, education, telecom, technology e-commerce, and monetary offerings. Our contact facilities are powered by way of each on-web page and far flung sellers, leveraging advanced technologies to enhance customer trips, power scalability and reduce expenses.
At MCI we’re dedicated to fostering an environment in which experts can construct significant careers, get entry to non-stop gaining knowledge of and development possibilities and make a contribution to the success of a globally expanding, enterprise–leading enterprise.
This function supports customer service, technical aid, and purchaser sales interactions. This function calls for you to engage with hundreds of customers every week throughout the u . s . a . to resolve assist troubles, sell new products and services, and make certain excellent in elegance purchaser experience. in addition to being the satisfactory within the business when it comes to consumer interactions, you’ll need to be confident, fully engaged, a team player, and committed to bringing a wonderful and enthusiastic outlook to paintings every day.
To be considered for this role, you ought to complete a complete software on our business enterprise careers web page, which includes all screening questions and a short pre-employment take a look at.
Key obligations
listen to clients, recognize their desires, and resolve client problems
utilize systems and generation to finish account control obligations
understand sales possibility and practice sales abilties to upgrade
provide an explanation for and role the goods and methods with clients
accurately strengthen client dissatisfaction with managerial crew
make sure first name decision via troubles fixing and effective call coping with
surprise in case you ARE a great fit FOR THIS role?
All high quality, and driven applicants are recommended to apply. the precise candidates for this position are exceptionally encouraged and committed and have to own the under characteristics
qualifications
should be 18 years of age or older
excessive school degree or equivalent
first-rate organizational, written, and oral verbal exchange abilties
The ability to kind unexpectedly and correctly (20+ words a minute)
primary understanding of Microsoft workplace Suite (Excel, PowerPoint, word, Outlook)
simple knowledge of windows working system
tremendously dependable with the ability to preserve regular attendance and punctuality
The potential to assess, troubleshoot, and comply with-up on consumer troubles
a flair for battle decision, hassle fixing and negotiation
ought to be customer service oriented (empathetic, responsive, affected person, and conscientious)
ability to multi-task, live focused and self-manage
sturdy crew orientation and client consciousness
The ability to thrive in a fast-paced surroundings in which alternate and ambiguity generic
superb interpersonal abilities and the capacity to build relationships together with your group and clients
