Work From Home Live Chat Agent Jobs

online Chat support Agent
far flung, united states
full-time
published 2025-12-08
this is a faraway position.

we’re seeking a compassionate and service–oriented on line Chat guide Agent to provide actual-time assistance to website visitors, donors, and potential volunteers. you’ll be the primary point of touch for lots people enticing with our assignment, and your role will be important in making sure a fantastic, informative, and inviting experience.

Key duties:
reply directly and professionally to inquiries through stay chat at the Horizon house Peru internet site
offer statistics approximately our programs, donation options, volunteer opportunities, and occasions
assist customers experiencing technical problems or desiring steering via bureaucracy or online tactics
boost complex queries to the best team contributors while important
hold accurate and private records of interactions the usage of our inner CRM gadget
aid donor engagement with the aid of presenting updates, confirmations, and answering comply with-up questions
Collaborate with the communications and development groups to ensure steady messaging
requirements
preceding revel in in customer support or on line help, ideally in a nonprofit or provider–based enterprise
exceptional written communication capabilities and a friendly, empathetic tone
strong multitasking and hassle–fixing talents
gifted with chat software program, CRM equipment, and primary internet site navigation
ardour for humanitarian work and alignment with Horizon house Peru’s assignment
Bilingual in English and Spanish is a plus
advantages
flexible paintings schedule (faraway)
A threat to make a contribution to a meaningful cause
Supportive and assignment–pushed group environment
possibilities for increase and involvement in nonprofit operations