Chat Support Jobs in Texas – Work From Home

Description
seeking out a strong far flung customer service process? We got you! join us when you have the experience, abilties, and #WFH setup. examine directly to study greater.

position:customer support Agent (live Chat and/or e-mail assist)

working Hours: moving time table, predominantly US business hours

Hiring organisation: We run customer support operations for e-commerce shops, imparting customer support dealers in addition to customer support operation management and infrastructure improvements (workflow enhancements, reporting, AI, and many others.). We released in 2015 and have a totally faraway group of 100+ personnel inside the Philippines (which include Managers, patron management, sales, and so forth.) and a tremendous subculture.

position precis:

As LiveChat Agent will cope with incoming chat from more than one consumer web sites. Your number one undertaking is to boom websites‘ sales conversion by providing a nice revel in to all site visitors and assisting them navigate the internet site. you’ll additionally manage post-order queries inclusive of order repute, shipping data, complaints, etc.

duties consist of but aren’t restricted to the following:

Convert chats into income via imparting global–magnificence customer service and a pleasing experience to every internet site traveler.
shield enterprise‘s, clients‘, and traffic‘ facts.
work with the group to accomplish your desires in my view and as a crew.
update your expertise thru continuous gaining knowledge of. (Self-paced and institution education)
ensure you have the proper system and a right location to paintings productively.
necessities
paintings experience:
(* items are required)

*at the least two years of customer service experience for English-speakme organizations/customers/clients. ideally in E-trade or similar organizations.
strong eCommerce or Retail customer support background.
true care for clients and customers.
A sales–orientated man or woman is a plus.
Social media management revel in is a plus.
at the least six months of work-from-domestic enjoy is a plus.
qualifications Required:(* items are required)