Remote Chat Support Agent Careers

on-line Chat aid Agent
faraway, u.s.a.
complete-time
posted 2025-12-08
that is a faraway role.

we are searching for a compassionate and provider–orientated online Chat help Agent to offer real-time help to internet site visitors, donors, and prospective volunteers. you may be the primary point of contact for plenty human beings enticing with our undertaking, and your position could be vital in ensuring a nice, informative, and inviting revel in.

Key responsibilities:
respond directly and professionally to inquiries through stay chat at the Horizon residence Peru internet site
provide statistics approximately our applications, donation alternatives, volunteer opportunities, and activities
assist customers experiencing technical difficulties or wanting guidance through bureaucracy or online approaches
improve complicated queries to the appropriate team participants whilst essential
hold accurate and personal facts of interactions the usage of our internal CRM gadget
support donor engagement through presenting updates, confirmations, and answering follow-up questions
Collaborate with the communications and improvement groups to ensure steady messaging
requirements
preceding enjoy in customer service or online guide, preferably in a nonprofit or provider–primarily based organization
extremely good written communication abilities and a friendly, empathetic tone
strong multitasking and problem–solving competencies
talented with chat software program, CRM tools, and fundamental website navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s task
Bilingual in English and Spanish is a plus
benefits
bendy paintings agenda (far flung)
A hazard to make a contribution to a significant motive
Supportive and project–pushed team environment
opportunities for boom and involvement in nonprofit operations
apply tot his job