Online Live Chat Support Roles

online Chat support Agent
remote, united states of america
complete-time
posted 2025-12-08
this is a far off function.

we’re seeking a compassionate and carrier–oriented on-line Chat aid Agent to provide real-time help to internet site visitors, donors, and prospective volunteers. you may be the primary factor of contact for plenty people enticing with our undertaking, and your function might be important in ensuring a positive, informative, and alluring enjoy.

Key responsibilities:
reply promptly and professionally to inquiries thru stay chat on the Horizon house Peru website
provide records approximately our applications, donation options, volunteer opportunities, and occasions
assist users experiencing technical problems or wanting steering through bureaucracy or on line methods
boost complicated queries to the perfect crew individuals whilst necessary
hold accurate and personal information of interactions the use of our internal CRM machine
guide donor engagement through imparting updates, confirmations, and answering observe-up questions
Collaborate with the communications and improvement teams to make sure regular messaging
requirements
previous experience in customer service or online guide, ideally in a nonprofit or provider–based employer
first-rate written communique capabilities and a pleasant, empathetic tone
robust multitasking and hassle–fixing talents
proficient with chat software, CRM gear, and simple internet site navigation
passion for humanitarian work and alignment with Horizon house Peru’s mission
Bilingual in English and Spanish is a plus
advantages
bendy paintings time table (far off)
A danger to make contributions to a significant cause
Supportive and mission–driven team environment
possibilities for boom and involvement in nonprofit operations
follow tot his activity