Live Chat Support Representative Jobs – Remote

online Chat assist Agent
far off, united states
full-time
posted 2025-12-08
this is a far off function.

we’re seeking a compassionate and carrier–orientated online Chat assist Agent to offer real-time assistance to internet site visitors, donors, and prospective volunteers. you will be the primary factor of touch for plenty human beings attractive with our task, and your position might be essential in making sure a nice, informative, and inviting experience.

Key responsibilities:
reply right away and professionally to inquiries through stay chat on the Horizon residence Peru internet site
provide information about our programs, donation alternatives, volunteer opportunities, and activities
assist users experiencing technical difficulties or wanting steering through forms or on line techniques
escalate complex queries to the ideal team members whilst vital
maintain accurate and personal statistics of interactions the use of our inner CRM machine
help donor engagement by means of providing updates, confirmations, and answering comply with-up questions
Collaborate with the communications and development groups to make sure constant messaging
necessities
previous revel in in customer service or online support, ideally in a nonprofit or carrier–primarily based organization
awesome written conversation skills and a friendly, empathetic tone
robust multitasking and trouble–solving skills
talented with chat software program, CRM gear, and simple internet site navigation
ardour for humanitarian work and alignment with Horizon house Peru’s task
Bilingual in English and Spanish is a plus
blessings
bendy work agenda (far off)
A risk to contribute to a meaningful cause
Supportive and task–pushed team surroundings
possibilities for increase and involvement in nonprofit operations