Work From Home Chat Support Careers

on-line Chat help Agent
remote, u.s.
full-time
posted 2025-12-08
this is a remote function.

we’re in search of a compassionate and provider–oriented online Chat assist Agent to provide real-time assistance to internet site site visitors, donors, and potential volunteers. you’ll be the primary point of touch for plenty people engaging with our undertaking, and your function can be vital in ensuring a nice, informative, and welcoming enjoy.

Key responsibilities:
reply directly and professionally to inquiries via live chat on the Horizon house Peru internet site
offer statistics about our applications, donation alternatives, volunteer opportunities, and occasions
help users experiencing technical difficulties or desiring steerage thru forms or online approaches
expand complicated queries to the precise group individuals whilst important
hold correct and confidential information of interactions the usage of our inner CRM gadget
support donor engagement by offering updates, confirmations, and answering follow-up questions
Collaborate with the communications and development teams to ensure regular messaging
requirements
preceding experience in customer service or online support, ideally in a nonprofit or service–primarily based agency
amazing written conversation capabilities and a pleasant, empathetic tone
sturdy multitasking and trouble–fixing capabilities
proficient with chat software, CRM equipment, and simple website navigation
ardour for humanitarian work and alignment with Horizon house Peru’s assignment
Bilingual in English and Spanish is a plus
benefits
bendy paintings schedule (remote)
A hazard to make contributions to a meaningful reason
Supportive and undertaking–driven team surroundings
opportunities for growth and involvement in nonprofit operations
observe tot his task