Remote Chat Customer Support Roles

on line Chat aid Agent
far flung, america
full-time
published 2025-12-08
this is a far flung function.

we are seeking a compassionate and service–oriented on line Chat support Agent to offer real-time help to website traffic, donors, and prospective volunteers. you may be the primary point of contact for many human beings enticing with our task, and your role might be essential in making sure a fine, informative, and welcoming experience.

Key responsibilities:
respond directly and professionally to inquiries thru stay chat on the Horizon house Peru website
provide records about our applications, donation alternatives, volunteer opportunities, and activities
help users experiencing technical problems or needing guidance through paperwork or on-line procedures
amplify complicated queries to the precise team individuals when important
maintain correct and personal records of interactions using our internal CRM device
support donor engagement by way of supplying updates, confirmations, and answering comply with-up questions
Collaborate with the communications and development groups to ensure consistent messaging
necessities
previous revel in in customer service or on line guide, ideally in a nonprofit or service–based totally employer
exquisite written communique skills and a pleasant, empathetic tone
strong multitasking and hassle–solving competencies
gifted with chat software program, CRM tools, and simple internet site navigation
ardour for humanitarian paintings and alignment with Horizon residence Peru’s venture
Bilingual in English and Spanish is a plus
advantages
flexible paintings time table (faraway)
A danger to contribute to a meaningful reason
Supportive and assignment–pushed group environment
possibilities for boom and involvement in nonprofit operations
follow tot his process