ShipMonk is not just a 3PL; we are a increase companion for merchants. We offer cutting-edge technology and a network of owned and operated success facilities that empower excessive–increase ecommerce and DTC manufacturers to strain much less and develop more. With over 2,500 personnel across 5 international locations, we are on a assignment to revolutionize achievement through presenting the whole lot from the fastest click on-to-delivery and actual-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We agree with in building for the long term, and our achievement is powered by using 5 key differentiators that assist us grow to be authentic companions to our merchants.
worldwide achievement network: Our 12+ owned and operated achievement facilities span america, Canada, Mexico, the U.okay., and Mainland Europe. We never outsource, ensuring exceptional and consistency.
Proprietary generation: we’ve removed the need for tribal know-how with our AI-powered platform. It presents a actual-time, unified view of stock and orders, giving our merchants the manipulate and visibility they want to prevail.
unrivaled support: We offer fingers-on, “mom and dad” assist with a global reach. Our devoted teams are on-web site at every fulfillment middle, equipped to jump into motion.
transparent Pricing: We accept as true with in sincere, lengthy–term partnerships. Our all- inclusive pricing method predictable expenses, without a hidden prices or surprises.
dedicated to the destiny: We make investments over $10 million yearly in studies and improvement to make sure our generation and offerings continually evolve, helping traders plant roots with a associate who is here to live.
Our core Values
Our values are the heart of our tradition. we’re looking for folks who embody these ideas each day.
service provider-first: We handle the logistics so our merchants can cognizance on what they do quality—growing their enterprise.
own it: We take ownership of our work, our errors, and our successes.
humans make ShipMonk: We agree with in our group and invest in our people.
exchange the score: We mission the popularity quo, constantly innovating and enhancing.
Get sh*t accomplished: we are a quick-paced, excessive–growth organisation that values motion and results.
Why ShipMonk?
ShipMonk is the world‘s largest 3PL for excessive–increase e-trade and DTC manufacturers. for the reason that our inception in 2014, we’ve operated with a novel guiding precept: to help small and medium-sized e-trade groups scale by using providing era–driven success solutions that allow enterprise founders to devote greater time to the things that depend most in their organizations. put honestly, ShipMonk helps e-trade organizations stress much less and grow greater. headquartered in fortress Lauderdale, FL, ShipMonk has more than 2,500 personnel across centers in castle Lauderdale, FL, Pittston, PA, l. a., CA, Bay Shore, the big apple, Las Vegas, NV, Dayton, NJ, Louisville, KY, fortress really worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
assessment
The service provider fulfillment supervisor could be involved in all aspects of the service provider enjoy. they’ll attention on our pinnacle-tier money owed. Their most important goal is to assist our traders in the growth and scale of their manufacturers via logistics and operational information as well as assisting the merchant better recognize the entire potential of Shipmonk. They have to champion a collaborative culture with extraordinary commercial enterprise corporations and departments, to enhance merchant guide programs and beautify service provider delight.
Who we are
we are an final results–driven and merchant–centered group, emphasizing partnership and long–time period increase.
we have a deeper level of duty with our traders, aligning with their desires in place of simply pleasant your very own job obligations
we’re proactively allowing traders to succeed the use of your platform, services, or answers.
we are shifting the communication from really handling relationships to being a strategic companion in our merchant’s growth
What you may Do
Deep dive into every assigned pinnacle tier account, learning the commercial enterprise of each service provider
Align with the merchant’s goals to higher manual and carrier them
establish long–status, relied on relationships with traders, and increase open and powerful channels of conversation
replace and help with internal projects for merchants, to increase service provider pleasure
encourage revenue increase by using inspiring merchants to utilize additional services
become the reliable point of touch for each merchant
Be involved in day-to-day operations to benefit a higher knowledge of the way our company is servicing our traders
become the internal pass-to for questions regarding pinnacle tier traders
provide everyday updates to merchants on the progress in their account concerning, but no longer restricted to: Order flows, service and shipment facts, patron guide tickets and inquiries, integrations, suggestions for improvement and boom
What you may want
minimum three years of revel in in a relatable Account control/client success role
minimum one-year experience in a control function (favored)
must be capable of work in a quick-paced environment, and reveal the capacity to meet deadlines
strong communication skills required (verbal and written)
should be willing to tour to one of a kind centers and customer locations
Upbeat and enthusiastic character, with a move-getter mind-set
ought to be a problem solver with forward–questioning
talent with Microsoft office
experience with Warehouse control structures is a plus
experience with Salesforce is a plus
we’re especially proud of our dedicated, extraordinary ShipMonkers — the personnel who collaborate to provide high-quality provider, solve problems, and get the process accomplished. We work difficult and have a laugh at work at the same time as prioritizing growth, innovation, and variety as key values. when we upload new positions at ShipMonk, we define the function eighty% and search for talented individuals who can join the group, run speedy, and co-create the alternative 20% of their process. We want our crew to get engaged from Day 1 to do the paintings and outline the paintings with a view to make us a success in the near and long time.
Perks Of Being a ShipMonker
full fitness benefits coverage (medical, dental, vision)
unlimited Paid holiday Time
401(k) retirement plan
Referral Bonus software ShipMonk is an same possibility enterprise.
We price range and do no longer discriminate on the basis of race, faith, color, national starting place, gender, sexual orientation, age, marital popularity, veteran reputation, or incapacity popularity
ShipMonk is an equal opportunity company. We fee range and do not discriminate on the basis of race, religion, colour, country wide beginning, gender, sexual orientation, age, marital reputation, veteran reputation, or disability reputation.
