IT Service Delivery Manager jobs at Accenture USA earning $70000 to $90000 annually

job description
The 20 LLC is a top-rated managed provider provider delivering agency–magnificence IT offerings to agencies nationwide. We specialize in helping corporations across a extensive range of industries – which includes criminal, economic, healthcare, and more – by way of presenting secure, scalable, and reliable technology solutions. Our group is captivated with supporting clients thrive through proactive aid, strategic IT steering, and contemporary infrastructure.

The carrier shipping supervisor at the 20 oversees the shipping of IT offerings, manages a team of technical experts, and keeps sturdy customer relationships in a fast-paced MSP environment. This function calls for a balance of leadership, technical insight, and a dedication to fine service. the right candidate is proactive, element–orientated, and focused on creating first rate service effects.

obligations consist of but not restrained To:

control the give up-to-give up transport of IT offerings, making sure well timed decision of service tickets and adherence to SLAs.
monitor ticket queues, assign work, and maintain duty for decision first-class and documentation.
construct and keep strong consumer relationships, performing because the primary factor of contact for escalations and service opinions.
identify possibilities for process enhancements and put in force improvements to boom efficiency and client satisfaction.
Lead, mentor, and assist a crew of provider desk professionals, putting clear goals and fostering professional development.
provide senior-stage technical aid for escalated issues involving hardware, software, networking, or infrastructure-onsite or remotely as needed.
music and document on key overall performance metrics, analyzing traits and identifying regions for operational development.
Collaborate move-functionally with inner groups including technical, sales, and operations to make certain clean carrier delivery.

Required abilities & experience:
strong knowledge of Microsoft 365, Azure, energetic listing, DNS, DHCP, and preferred IT infrastructure.
Familiarity with virtualization technologies (VMware, Hyper-V) and complicated networking environments.
first rate leadership, verbal exchange, and consumer–going through abilities.
validated enjoy dealing with escalations and riding effects inside based, method–pushed environments.
revel in with carrier metrics and reporting equipment; ITIL certification is a plus.
hands-on experience helping Microsoft 365 services (alternate, groups, SharePoint, OneDrive), Intune, and Azure ad.

favored capabilities, abilities & knowledge:
Kaseya BMS/VSA or comparable RMM tools
IT documentation structures (e.g., IT Glue)
modern OS environments, scripting, or automation tools