Amazon Leo is Amazon’s low Earth orbit satellite community. Our project is to supply speedy, dependable net connectivity to clients beyond the reach of current networks. From man or woman households to faculties, hospitals, organizations, and authorities companies, Amazon Leo will serve humans and agencies operating in places without dependable connectivity.
As an Amazon LEO organisation help Operations manager, you’ll lead a group committed to delivering amazing help studies to our maximum strategic customers inside the logistics and transportation space. This role focuses on presenting white-glove support and riding operational excellence throughout enterprise client engagements inside the Amazon LEO surroundings.
Key task responsibilities
• Lead and broaden a group of corporation aid Concierge experts, providing mentorship, profession development, and performance management
• power operational excellence and standardization in guide shipping for Amazon LEO offerings and answers
• construct and preserve strategic relationships with stakeholders across the price chain
• companion with worldwide friends to supervise the improvement and execution of assist strategies for employer customers
• Collaborate with sales, solutions architecture, and Product groups to make certain seamless consumer revel in
• design and put into effect metrics and processes to beautify client satisfaction
• manipulate excessive–priority escalations and essential conditions
• Lead continuous improvement tasks throughout the guide corporation
• Foster robust partnerships with go–practical teams to optimize service shipping
Export manipulate Requirement: due to applicable export manipulate legal guidelines and policies, candidates ought to be a U.S. citizen or country wide, U.S. permanent resident (i.e., cutting-edge green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
simple qualifications

– Bachelor’s diploma, or five+ years of expert revel in
– revel in coping with government consumer relationships and key commercial enterprise stakeholders
– experience in operational excellence, safety compliance, and disbursed systems resiliency
– • eight+ years of enjoy in patron–facing roles, with 5+ years in management positions
– • established track report of leading large-scale worldwide customer service operations
– experience running shifts as wanted (may have international response ownership requiring open availability in the course of scheduled on-call coverage)
desired qualifications

– previous AWS employer assist Concierge / developers enjoy
– enjoy in logistics, or supply chain operations
– • experience with facts evaluation and enterprise intelligence gear
– • Multi-lingual capabilities
Amazon is an identical opportunity business enterprise and does now not discriminate on the premise of blanketed veteran status, incapacity, or different legally blanketed fame.
Our inclusive subculture empowers Amazonians to supply the first-rate outcomes for our clients. if you have a incapacity and need a place of business lodging or adjustment all through the software and hiring method, along with guide for the interview or onboarding method, please go to https://amazon.jobs/content/en/how-we-hire/resorts for greater information. If the u . s ./vicinity you’re applying in isn’t listed, please contact your Recruiting partner.
Our reimbursement reflects the fee of exertions across several US geographic markets. the bottom pay for this position stages from $one hundred twenty five,100/12 months in our lowest geographic market up to $216,300/12 months in our maximum geographic marketplace. Pay is based on more than a few of things which includes market area and may range depending on process–related knowledge, competencies, and enjoy. Amazon is a complete reimbursement enterprise. dependent on the position provided, fairness, signal-on payments, and other sorts of compensation may be provided as part of a total reimbursement package deal, similarly to a full range of scientific, financial, and/or other advantages. For extra facts, please visit https://www.aboutamazon.com/place of job/employee–blessings. This position will remain published until crammed. candidates have to apply thru our internal or outside career website online

📅 Jun 7 Posts (159)