they’re committed to social media and obsessed on defensive Uber’s reputation. This position can have essential goals:
offer white glove attention for viral and influencer posts on social media, running intently with pass–practical client-care centric teams
work with Comms and advertising to serve as the frontline crew for problems surfacing on social media
You should deliver a ardour for purchaser care, social media management and disaster communications. You should be secure rolling up your sleeves with the info of individual consumer care troubles, have a ardour for influencer/celeb community, as well as sense secure dealing with sensitive problems-centric topics.
This role is part of a globally distributed crew, so that you will paintings with companions across international workplaces, but maximum mainly inside the US and EMEA.
This position calls for a person who’s a dynamic, rapid, thinker who can spot capacity issues earlier than they turn out to be a primary emblem danger. we are looking for someone who is always seeking to improve performance and remedy problems which stand up in this excessive alternate surroundings.
What you will Do
monitor our social media device, Sprinklr, for influencer and viral posts and reply to customer care or poor posts about the logo
recognize the total spectrum of Uber purchaser care policies and procedures
Liaison with marketing and Comms on replies to viral posts
deliver an expanded lens of advertising/Comms to Uber’s consumer care global
Lead key associate conversations with senior stage worldwide leadership
manage various components of logo crises on social media, which includes social listening, reporting, responding, crafting in-feed posts, partnering with policy, etc.
work with partners and sundry regulations the world over, however specially in the US and united kingdom
Be on-name at some point of nights and weekends as wanted for foremost brand crises
primary qualifications
minimum of years of previous work enjoy, preferably in social media community control or associated area
favored qualifications / enjoy
4+ years of social media network control for a large logo with numerous issues
undertaking control: you have got demonstrated revel in of coping with a couple of tasks give up-to-end in a quick-paced environment, with the capability to paintings to tight timescales
capacity to thrive in an ambiguous and flexible work environment
Bachelor’s diploma, preferably in Communications, Social Media or Public members of the family
Social Listening and software talent in Sprinklr & Brandwatch
understand intuitively what has the propensity to turn out to be famous and create emblem crises
gifted companion control skills
Influencer management revel in
previous experience dealing with manufacturers and crisis in Social Media
purchaser care operations experience
robust communicator (each verbal and written); innovative copy writing talents
customer awareness, compassion and enterprise perception to recognize the customers’ wishes and generate engaging conversations in Social Media
problem solver – preference to deal with complex troubles without hesitation
unbiased and proactive, self-starter and surprisingly influenced; capable of working independently, and collaborating, inside a fast-paced surroundings, even as preserving a high quality, proactive and upbeat technique to work
relatively prepared and able to multi-venture, even as retaining clean and proactive float of communique
clean knowledge of Engagement elements across the maximum popular social networks (facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
capacity to de-expand, shift and method terrible engagements to turn them into high-quality consequences for our users
On-name operations revel in
