identify: market Operations Analyst
branch: Operations & supply management
function kind: complete Time
area: far off (Philippines)
task stage: Analyst
about The company
constructed in one is a modern generation startup on a assignment to unify, simplify, and construct the future of the gig financial system. we are disrupting the conventional enterprise with the aid of creating a unbroken, app-based totally market that connects clients with dependable, on-call for gig worker specialists. we are fast-paced, facts–driven, and people-first.
approximately The team
The Operations & deliver management crew is the engine room of built in one. We ensure that every time a consumer faucets ‘ebook,’ there may be a certified, vetted, and stimulated built in a single gig employee prepared to help. we’re aggressive trouble solvers who stability supply and demand metrics to keep the market healthy and developing.
about the function
As a marketplace Operations Analyst, you are the strategic balancer of our environment. Your primary mission is to limit lost sales by making sure we’ve got the right variety of workers (supply) available precisely while and wherein customers are reserving jobs (call for). you’ll screen real-time facts, examine geographic and temporal tendencies, and provide the actionable insights had to lessen unfulfilled requests and maximize market performance. You ensure the market ‘clears.’
What you’ll Do
supply-to-demand (SDR) monitoring: intently screen real-time dashboards to tune the deliver-to-call for Ratio across exceptional geographic zones and time home windows. you will perceive ‘hotspots’ wherein call for exceeds deliver and ‘bloodless zones’ in which workers are sitting idle.
fashion analysis & Forecasting: analyze historic information to identify consumer call for behaviors (e.g., ‘demand spikes in sector A on Friday mornings’). Use those insights to are expecting destiny coverage wishes.
insurance Balancing: offer immediately hints to the supply Acquisition group to direct recruitment efforts toward undersupplied areas or instances.
sales safety: minimizing unfulfilled reserving requests is your North superstar. you will check out why unique jobs were not paired and implement techniques to save you recurrence.
Incentive strategy: endorse dynamic pricing or driver incentives to mobilize deliver in the course of height call for hours or inclement weather.
Reporting: Generate every day and weekly reviews on marketplace health metrics (Fill charge, Cancellation fee, common Pickup Time) for leadership assessment.
primary qualifications (What you’ll want)
experience: 1-2 years of revel in in Operations analysis, statistics analysis, Logistics Coordination, or a comparable records-heavy function.
Analytical mindset: you adore numbers. you could examine a spreadsheet or dashboard and straight away spot the anomaly or the fashion.
Excel/Sheets Mastery: advanced skillability with Google Sheets or Excel (VLOOKUP, Pivot Tables, Conditional Formatting) is non-negotiable. you operate records to tell a story.
hassle–fixing talents: You do not just document troubles; you suggest answers. (e.g., ‘we are short on puppy care gig employees in Tampa at five PM EST; allow‘s push a notification.’)
agenda Flexibility: Willingness to work US business hours (Graveyard Shift in PH) to monitor stay marketplace dynamics.
favored qualifications (Bonus factors If)
market enjoy: enjoy working with two-sided marketplaces (Uber, clutch, Foodpanda, Airbnb) and expertise standards like ‘surge pricing’ or ‘usage charges.’
Visualization gear: Familiarity with information visualization tools like Tableau, PowerBI, or Google records Studio.
sq. information: simple know-how of square to query databases without delay
