Your project: help our customers comprehend price fast, empower them via tremendous education and aid, and hand them off to our patron success team absolutely ready to thrive. You’ll be the vital bridge among our product and the actual–world fulfillment of our customers.
What You’ll Do
Lead onboarding journeys – manual new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.
train and empower – supply attractive product demos, onboarding calls, and group webinars to educate customers best practices and assist them see short wins.
Create sources – develop and keep onboarding substances, schooling guides, and self-serve documentation to scale your impact.
Be the customer’s pass-to – function the number one contact all through onboarding, addressing questions, resolving setup troubles, and ensuring customers feel supported.
Collaborate across groups – work closely with sales to make certain a continuing handoff, and partner with purchaser achievement to transition bills publish-onboarding.
power improvement – capture remarks from new clients to help refine our onboarding experience and have an impact on product enhancements.
Who you are
2–4 years of experience in client onboarding, implementation, education, or account management (B2B SaaS favored).
experience or familiarity with the development enterprise (electric, mechanical, or trendy contracting) or production technology is strongly desired.
outstanding communicator and presenter, secure leading consumer classes individually or in groups.
robust challenge control and agency talents — you could juggle multiple onboardings with out losing information.
quick learner with technical aptitude; you like diving into new tools and assisting others grasp them.
Collaborative crew player with a patron-first mind-set and a ardour for assisting humans prevail.
Who we are
At Remarcable, we’re remodeling how the construction enterprise works.
Our cloud-based platform allows electric contractors and distributors streamline shopping and tool control — saving time, cash, and frustration at the same time as improving visibility and efficiency.
We’re a fast–developing enterprise with deep roots in the contractor and distribution area, sponsored through a passionate group and expanding nationwide with a developing hub in Omaha. in case you’re energized with the aid of innovation, effect, and growth, you’ll in shape proper in.
job details & benefits
vicinity: Omaha, NE (In-workplace role)
Employment type: full-Time, Exempt
blessings: complete healthcare insurance (scientific, dental, vision, lifestyles insurance, STD, LTD) and 401(okay) with enterprise fit
Paid day off: weeks for your first yr, plus organization vacations
increase opportunity: Be part of a rapidly scaling startup in which your work shapes the client experience
