far off consultant: work-From-domestic, Paid schooling, Paid time off, medical, Dental, imaginative and prescient, lifestyles coverage, Retirement, flexible Schedules, business enterprise pc, every day Contests, Prizes, casual dress Code, ordinary raises
utility details
No Resume Required, smartphone Interview
position duties
WHAT DOES A earn a living from home touch center representative DO?
This role helps customer service and income interactions. This role calls for you to interact with loads of customers every week throughout the united states to clear up guide issues, promote new products and services, and make sure quality in class client revel in. further to being the nice inside the enterprise in terms of purchaser interactions, you may need to be confident, completely engaged, a group participant, and dedicated to bringing a tremendous and enthusiastic outlook to paintings every day.
Our entry–level touch middle Representatives are answerable for the following responsibilities:
listen to customers, understand their needs, and resolve customer issues
utilize structures and generation to complete account management responsibilities
apprehend sales opportunity and apply income abilties to improve
provide an explanation for and role the goods and approaches with customers
accurately expand client dissatisfaction with managerial group
make certain first call resolution via troubles fixing and effective name dealing with
Candidate qualifications
marvel in case you ARE a good fit?
MCI offers all new personnel with world–elegance education, so all advantageous, driven, and confident applicants are recommended to use. ideal applicants for this function are particularly inspired, energetic, and devoted.
qualifications
should be 18 years of age or older
excessive faculty diploma or equivalent
outstanding organizational, written, and oral verbal exchange capabilities
The ability to kind rapidly and accurately (20+ phrases a minute)
primary expertise of Microsoft workplace Suite (Excel, PowerPoint, word, Outlook)
primary information of home windows running gadget
quite dependable with the ability to maintain normal attendance and punctuality
The ability to assess, troubleshoot, and follow-up on client troubles
a flair for conflict decision, hassle fixing and negotiation
have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
capability to multi-mission, live targeted and self-control
sturdy crew orientation and customer focus
The potential to thrive in a quick-paced surroundings in which change and ambiguity commonplace
wonderful interpersonal competencies and the capacity to build relationships together with your group and clients
situations OF EMPLOYMENT
All MCI places
must be authorized to paintings inside the u . s . wherein the activity is based totally.
difficulty to the program and place of the placement
have to be willing to submit up to a degree II history and/or safety research with a fingerprint. process offers are contingent on background/protection research consequences.
should be willing to post to drug screening. task offers are contingent on drug screening outcomes. (Does not practice in Canada)
repayment info
need AN corporation THAT VALUES YOUR CONTRIBUTION?
At MCI, we trust that your hard paintings deserves recognition and praise. Our compensation and blessings packages are designed to be competitive and to grow with you over the years. starting compensation is based on revel in, and we provide a selection of benefits and incentives to support and praise our group members.
What you may assume From MCI
We apprehend the importance of stability and assist, that is why we offer a spread of advantages and incentives that go beyond a paycheck. Our team participants revel in:
Paid break day: Earn PTO and paid vacations to make the effort you need.
fitness advantages: full-time employees are eligible for supplemental health coverage thru Blue cross.
existence insurance: access life insurance options to guard your family.
Supplemental coverage: accident and crucial contamination coverage
profession boom: With a focus on internal promotions, personnel revel in extensive development possibilities.
Paid training: study new talents whilst incomes a paycheck.
a laugh, engaging work surroundings: enjoy a group–oriented culture that fosters collaboration and engagement.
informal dress Code: Be secure at the same time as you work.
reimbursement & benefits That healthy Your lifestyles
MCI takes pleasure in tailoring our offerings to suit the desires of our various group across subsidiaries and locations. whilst unique blessings and incentives may additionally range by means of geography, the core of our commitment stays the same: rewarding attempt, supplying boom opportunities, and developing an environment wherein every employee feels valued.
in case you’re equipped to sign up for a business enterprise that recognizes your contributions and supports your increase, MCI is the vicinity for you. practice nowadays!
physical necessities
This activity operates in a expert office environment. while appearing the obligations of this activity, the worker will be largely sedentary and will be required to take a seat/stand for lengthy intervals whilst the use of a computer and smartphone headset. The employee may be often required to function a pc and other workplace system, including a telephone, copier, and printer. The worker may additionally every so often be required to move approximately the office to perform responsibilities; reach in any path; improve or lower gadgets, flow objects from area to location, keep onto gadgets, and move or exert pressure as much as forty (40) kilos.
reasonable lodging
constant with the americans with Disabilities Act (ADA), it is the coverage of MCI and its associates to provide reasonable inns whilst asked by using a certified applicant or employee with a disability unless such lodges could cause undue trouble. The policy regarding requests for cheap accommodation applies to all elements of employment. If affordable lodges are wanted, please contact Human sources.
range AND EQUALITY
At MCI and its subsidiaries, we embrace variations and agree with variety advantages our personnel, employer, clients, and community. All components of employment at MCI are based totally completely on a person‘s merit and qualifications. MCI keeps a work environment loose from discrimination, in which employees are handled with dignity and admire. All personnel are accountable for pleasurable MCI’s dedication to a numerous and equal–possibility paintings surroundings.
MCI does now not discriminate against any employee or applicant on the premise of age, ancestry, colour, family or hospital treatment go away, gender identity or expression, genetic information, marital repute, clinical circumstance, countrywide beginning, bodily or mental disability, political affiliation, covered veteran repute, race, religion, sex (inclusive of pregnancy), sexual orientation, or another feature blanketed by means of applicable laws, policies, and ordinances. MCI will remember certified candidates with crook histories for employment in a way consistent with nearby and federal necessities.
MCI will now not tolerate discrimination or harassment based totally on any of these traits. We adhere to those standards in all factors of employment, such as recruitment, hiring, education, repayment, promoting, blessings, social and recreational applications, and discipline. in addition, MCI’s policy is to provide affordable lodging to qualified personnel with included disabilities to the extent required via applicable laws, rules, and ordinances wherein an employee works.
about Mci (figure business enterprise)
MCI allows customers take on their CX and DX demanding situations in a different way, developing industry–leading solutions that deliver top notch reports and force most reliable performance. MCI assists companies with enterprise procedure outsourcing, workforce augmentation, touch center purchaser services, and IT offerings wishes through offering fashionable and specialised hosting, software, group of workers, and services.
In 2019, Marlowe corporations Inc. (MCI) become named by using Inc. mag as Iowa’s quickest developing company in the kingdom of Iowa and was named the 452nd fastest developing Privately agency within the u.s., making the coveted pinnacle 500 for the primary time. MCI’s subsidiaries had previously made Inc. magazine‘s listing of quickest–growing corporations 15 times, respectively. MCI has ten enterprise system outsourcing carrier transport facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
riding modernization via digitalization, MCI ensures clients do greater for less. MCI is the conserving corporation for a numerous lineup of tech-enabled business offerings operating businesses. MCI organically grows, acquires, and operates corporations that have synergistic products and services portfolios, including however not restricted to automatic touch center solutions (ACCS), client touch control, IT offerings (IT agenda 70), and temporary and Administrative expert Staffing (taps schedule 736), commercial enterprise procedure control (BPM), commercial enterprise technique Outsourcing (BPO), Claims Processing, Collections, consumer experience company (CXP), customer service, virtual revel in company (DXP), Account Receivables management (ARM), utility software program development, managed services, and generation offerings, to mid-marketplace, Federal & organisation companions. MCI now employs 10,000+ proficient people with a hundred and fifty+ diverse North American customer partners throughout the subsequent MCI manufacturers: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis advertising and marketing, MarchEast, Mass Markets, MCI Federal services (MFS), OnBrand24, The Sydney name center, Valor sensible Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above process description is to offer ability applicants with a standard overview of the position. it’s not an all-inclusive listing of the responsibilities, responsibilities, competencies, and qualifications required for the job. you may be requested with the aid of your supervisors or managers to perform other responsibilities. you’ll be evaluated in part primarily based to your performance of the obligations indexed in this job description.
The organisation has the proper to revise this task description at any time. This process description is not an employment settlement, and either you or the business enterprise may additionally terminate employment at any time for any cause.
