preferred responsibilities:
● imparting far flung technical help for a fast-paced environment across more than one divisions, often targeted on laptops (home windows pcs, Macs) and mobile devices.
● handing over remarkable, client-centric service and successfully coping with expectations to make sure excessive satisfaction through clean communication and timely trouble decision.
● developing and enforcing high-quality practices and tactics to optimize the L2 Tech Escalations group‘s effectiveness.
● maintaining exceptional written and verbal communique, actively collaborating in go–schooling projects, and contributing to website online–level operational readiness and manner upgrades.
● efficaciously dealing with assigned escalations, advert-hoc requests, and extra responsibilities even as proactively figuring out and addressing talent gaps.
● participating closely with the crew lead, serving as a backup when required, and fostering partnerships across structures and with organizational stakeholders to amplify the group‘s competencies.
● helping with reviews and metrics, offering normal updates to the group lead, and offering support to colleagues as needed.
fundamental qualifications:
● high faculty degree, GED, or equal certification
● at the least 1 year of Technical Operations enjoy
● at least 1 year of revel in with IT systems and infrastructure
● as a minimum 1 12 months of experience with computing device platforms and working systems
● at the least 1 year of with incident management and reporting gear
preferred qualifications:
● Bachelor’s diploma in enterprise, information structures, computer technology
● 2+ yr of experience with defining, imposing, and leveraging technique (change, incident, hassle) management features
● ITIL Certification
● 1+ yr enjoy with ServiceNow
● 2+ yr of experience presenting assist for windows 11, Mac OS X, iOS, and Android systems
● 2+ year of revel in with the Google Suite and Chrome
activity type & region
this is a settlement position based totally out of Plano, TX.
Pay and advantages
The pay range for this role is $28.00 – $36.00/hr.
Eligibility necessities practice to a few blessings and may depend upon your job
type and period of employment. benefits are challenge to change and can be
situation to specific elections, plan, or program phrases. If eligible, the benefits
to be had for this brief position can also encompass the subsequent:
• medical, dental & vision
• important infection, twist of fate, and clinic
• 401(ok) Retirement Plan – Pre-tax and Roth put up-tax contributions available
• lifestyles insurance (Voluntary existence & advert&D for the worker and dependents)
• short and lengthy–time period disability
• fitness Spending Account (HSA)
• Transportation advantages
• employee assistance software
• break day/go away (PTO, vacation or unwell go away)
place of work kind
that is a totally onsite function in Plano,TX.
software closing date
This function is expected to shut on Dec sixteen, 2025.
h4>about TEKsystems:
we’re companions in transformation. We help clients spark off ideas and solutions to take gain of a new global of possibility. we are a crew of eighty,000 strong, working with over 6,000 customers, which include 80% of the Fortune 500, throughout North the usa, Europe and Asia. As an enterprise chief in full-Stack generation services, talent services, and real–global utility, we paintings with revolutionary leaders to force exchange. this is the power of real partnership. TEKsystems is an Allegis organization organization.
The organization is an same opportunity organization and could do not forget all applications without regards to race, intercourse, age, colour, faith, national foundation, veteran fame, incapacity, sexual orientation, gender identification, genetic data or any characteristic blanketed by using regulation.
approximately TEKsystems and TEKsystems global offerings
We’re a leading provider of commercial enterprise and era offerings. We accelerate enterprise transformation for our clients. Our knowledge in method, layout, execution and operations unlocks commercial enterprise value via various answers. We’re a team of eighty,000 strong, operating with over 6,000 customers, together with 80% of the Fortune 500 across North america, Europe and Asia, who partner with us for our scale, complete-stack skills and velocity. We’re strategic thinkers, palms-on collaborators, supporting clients capitalize on exchange and grasp the momentum of generation. We’re building the next day through handing over commercial enterprise effects and making advantageous affects in our worldwide communities. TEKsystems and TEKsystems worldwide services are Allegis organization agencies. analyze greater at TEKsystems.com.
The organisation is an same opportunity business enterprise and could don’t forget all applications without regard to race, sex, age, shade, religion, national foundation, veteran reputation, incapacity, sexual orientation, gender identity, genetic information or any feature included by means of law.
