This IT guide expert is chargeable for presenting technical help to personnel, clinicians, & executives. it will installation and troubleshoot dell laptops, provide HP & Brother printer guide, and all technical assist troubles thru Fusion Healthcare Staffing’s ticketing gadget. The professional may also be chargeable for helping inbound name middle employee needs and could answer occasional support calls. The professional might need to be open to area weekend aid calls. experts also are responsible for maintaining and updating windows/iOS structures and ensuring their functionality and compliance.
responsibilities/obligations:
support era equipment in a corporate environment.
desktop/pc technical support (iOS and windows) operating structures.
support cell gadgets, multi-function printers, wi-fi networks, VPN, etc.
Peripheral gadget installs/moves/provides/adjustments.
preserve repairs, spare elements, and components.
research particular troubles and troubleshoot issues.
hold gadget configurations and documentation.
tune and solve customer incidents and requests via the ticketing tool.
Troubleshoot and resolve hardware/software program associated issues for home windows/iOS devices.
Backup, recuperation, and migration of consumer facts through OneDrive
inventory control of IT assets which includes asset auditing thru SharePoint
abilties/competencies/Attributes:
incredible verbal and written communique abilities.
ability to become aware of and properly modify priorities on a continuous foundation.
capacity to take practise from multiple resources and to manage deliverables for that reason.
first rate judgment and active foresight.
capacity to paintings on-call and different after-hours help wishes.
ability to quick research present day technology, applications, and packages.
Initiative-taking and capable of take initiative and paintings efficaciously with little path.
capacity to manipulate confidential statistics with diplomacy and tact.
advanced organizational capabilities and diligence.
extraordinary time control abilities with an capability to fulfill deadlines.
ability to characteristic properly in a excessive-paced and at times worrying environment.
knowledge of Microsoft Azure energetic directory/Entra identification.
understanding of Microsoft Intune & cell tool control
· capability to paintings independently and as part of a group.
education and experience:
high school diploma or equal required.
a few college desired.
A+ or MCP certification preferred.
minimum of years of revel in in an IT guide role.
revel in troubleshooting laptops, iOS devices, and printers.
experience with Microsoft 365 administration (Azure – Entra identity)
Audio/visual enjoy preferred (Projectors, AirTame, Logitech, Crestron) and so forth.
Familiarity with access manage is a plus (automatic doorways, handicap accessibility, movement detectors, security get right of entry to).
travel:
minimum journey required.
physical requirements:
prolonged durations sitting at a desk and running on a laptop.
ought to be capable of carry as much as 30 lbs. at times.
mountaineering and standing on ladders
This role is 100% on-website.
individuals looking for employment at Fusion HCS are considered without regard to race, color, religion, national beginning, age, intercourse, gender, gender identity, gender expression, sexual orientation, marital fame, pregnancy popularity, discern or caregiver fame, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or another fame covered by way of federal or nation regulation.
