The customer support consultant is responsible for addressing consumer and/or company inquiries through e-mail, fax, telephonic, or written correspondence making sure adherence to contractual and nation guidelines as well as consumer commands.
this is a far off function.
important capabilities & responsibilities:
Take inbound calls and makes outbound calls as wanted.
Analyzes purchaser and company questions to decide appropriate steps for decision.
plays evaluate of declare records to make sure accurate information is communicated to internal and outside client.
Works at once with inner departments and control for decision of customer support inquiries.
capable of as it should be communicate CERIS findings to clients and providers in written and verbal format.
maintain reviews and spreadsheets as wished.
additional obligations as assigned.
understanding & capabilities:
remarkable communication, verbal, written and organizational competencies.
prior expertise of inpatient and outpatient health center revenue cycle required.
splendid written and verbal verbal exchange abilties.
settlement interpretation, scientific terminology and coding knowledge.
skillability with Microsoft packages
education & enjoy:
high college diploma or equivalent
three+ years of healthcare sales cycle revel in (collections, appeals, denials
control, and so on)
2+ years running with customers in a quick-paced, cut-off date–orientated surroundings
2+ years enjoy as a customer service representative
strong interest to detail, organizational and time control abilities with the capacity
to interpret, research and discover core problems
strong patron awareness, analytical and choice making abilities
strong technical talents with the capability to work across a couple of software structures and
at ease paintings far off out of your home
PAY range:
CorVel uses a market based totally technique to pay and our income ranges might also vary relying to your vicinity. Pay rates are established taking into consideration the subsequent factors: federal, state, and local minimum wage necessities, the geographic vicinity differential, job–associated abilities, experience, qualifications, internal employee equity, and marketplace conditions. Our ranges can be changed at any time.
For leveled roles (I, II, III, Senior, Lead, and many others.) new hires may be slotted into a different degree, both up or down, based totally on assessment for the duration of interview manner taking into consideration enjoy, qualifications, and ordinary suit for the role. the extent may additionally effect the salary variety and those modifications could be clarified at some point of the provide manner.
Pay variety: $13.sixty three – $21.00 in line with hour
A list of our benefit services can be determined on our CorVel internet site: CorVel Careers | possibilities in risk control
In preferred, our opportunities will be published for up to 1 12 months from date of posting, or till we’ve got decided on candidate(s) to fulfill the outlet, whichever comes first.
about CERIS
CERIS, a division of CorVel organization, a certified high-quality region to paintings® enterprise, gives incremental cost, experience, and a sincere dedication to our valued partners. via our medical information and fee containment answers, we’re dedicated to accuracy and transparency in healthcare payments. we’re a solid and developing corporation with a sturdy, supportive lifestyle along side lots of profession development possibilities. We include our core values of duty, dedication, Excellence, Integrity and Teamwork (ACE-IT!).
A complete blessings package deal is available for full-time everyday employees and consists of scientific (HDHP) w/Pharmacy, Dental, imaginative and prescient, long term disability, health savings Account, flexible Spending Account alternatives, lifestyles insurance, accident insurance, important illness insurance, Pre-paid legal insurance, Parking and Transit FSA debts, 401K, ROTH 401K, and paid time off.
