activity details
stage
access
activity location
Charis Bible university Colorado – woodland Park, CO
function type
complete Time
education degree
high school
profits variety
$17.50 – $17.50 Hourly
journey percentage
None
activity Shift
Day
activity category
customer service
activity Posting Date(s)
begin Date
08/14/2025
give up Date
01/13/2026
Description
position cause:
the net scholar Helpdesk professional is a key member of the net Helpdesk group, ensuring that every one on-line college students‘ requests are resolved in a well timed and encouraging way. This Helpdesk specialist role joins the crew in being the primary point of contact for all online students concerning scholar systems and technical assistance, with the unique, worldwide possibility to offer an great online experience to college students in over 100 nations around the world.
This function could be 40 hours consistent with week and requires daylight availability, Monday via Friday. This position is on-website online handiest; work from home isn’t always to be had.
crucial responsibilities:
tested reliability and punctuality by using continuously arriving on time for scheduled shifts from 7:00 AM to three:30 PM.
tested important questioning capabilities, inclusive of deductive reasoning, with a sturdy potential for retaining and applying discovered expertise.
serve as a number one point of touch for on line pupil communications, successfully routing student and workforce inquiries to an appropriate departments for timely decision.
Open provider Tickets for each provider request and proactively display ageing requests, speaking accurately.
keep a comprehensive expertise of Charis’ online student–associated needs and put in force resolutions, which includes information across the final touch techniques, application schedules, and price collections.
immediately clear up tickets which are in the parameters of the student Helpdesk education, along with password reset requests, general troubleshooting, and many others.
Adhere to all healthful KPIs and parameters as set up with the aid of helpdesk management, including suitable call times, provider resolution instances, scheduled availability, service-failure reporting, and many others.
preserve professionalism and endurance whilst addressing issues from difficult or disillusioned customers.
provide encouragement and motivational support to students throughout their instructional adventure.
perceive service gaps and provide guidelines to the web student Helpdesk supervisor.
process payments on behalf of students, which includes training and different expenses, and remit reports to Charis Accounting whilst required.
Attend AWM and Charis events, as directed, to assist within the scholar support efforts. those occasions may every now and then require weekend and evening paintings availability.
paintings with other Charis departments to make certain streamlined procedures.
provide technical aid for scholar access problems related to login, e-mail bills, and on-line portals.
surely and appropriately talk with team of workers and students in a timely way.
carry out other duties as assigned by using the online student Helpdesk manager
qualifications
expertise, talents, and abilities:
consequences and customer service oriented.
wonderful verbal and written communique abilities
effective time management, organization, and management with attention to detail.
Initiative in seeking upgrades and learning new strategies/competencies.
Self-management and autonomy with little supervision.
effective contribution as a group memberand as an person supporter.
professional, tremendous, and enthusiastic mind-set during all factors of the job.
Conversational talent in talking on the smartphone, leading one-on-one conversations, and using excellent listening and hassle–fixing evaluation with right telephone etiquette.
Competency in studying and hopefully utilizing multiple software program applications and platforms.
Comprehensively perform a laptop and all of the Microsoft workplace applications (word, Excel, Outlook, and PowerPoint).
high level of professionalism and discretion in coping with touchy and personal statistics.
Professionalism & international relations in communications with numerous cultures and diversities.
requirements:
should have a non-public relationship with Jesus Christ.
ought to sign the declaration of religion.
high school diploma or equivalent training is required.
Charis Bible university scholar or graduate is preferred.
An associate‘s diploma or equivalent training is a plus.
have to pass all required tests.
enjoy:
at the very least 365 days of administrative enjoy is required.
at least 12 months of customer support or telephone middle revel in is desired.
experience with CRM (consumer relationship management) is a plus.
sturdy pc enjoy and use of web sites of mild complexity are required.
reimbursement is commensurate with experience.
