Cognigy is reworking the customer support industry with the maximum advanced AI Agent platform for business enterprise contact facilities. Its award-triumphing answer, Cognigy.AI, empowers establishments to deliver on the spot, hyper-personalised, multilingual carrier on any channel. by way of integrating Generative and Conversational AI to create Agentic AI, Cognigy offers AI retailers that redefine customer stories, drive satisfaction, and aid contact center employees in actual-time.
Our skilled #CognigyCrew are the people in the back of our contemporary generation and we’re now searching out greater talented people to join our international group.
Why you’ll love operating at Cognigy – our promise to you
We empower our people to achieve success as a part of a various, passionate and respectful crew who are proud to be permitting customer and worker service this is loved via anyone.
We try this through hard every different to be triumphant and being enabled to do our best work. Encouraging and assisting growth is on the heart of our achievement, based on a subculture of mutual recognize and trust – continually! it is no surprise that the values that inspire and power our #CognigyCrew are our 4Ts – group, trust, Transparency, era.
Your new function – Technical aid specialist – US
location – Dallas, Texas ( Hybrid – 2 Days domestic workplace )
ability compensation – $60 000 to $eighty four 000
The Technical guide specialist could be chargeable for presenting technical assistance and aid to customers. they may diagnose and troubleshoot technical troubles, pick out and put into effect answers, and file and report technical procedures. The assist specialist may also be accountable for offering education and schooling to clients on the use of products and services.
Your obligations will include
Be the primary Line of support – Act as the initial factor of touch for consumer troubles, presenting well timed and powerful help
efficaciously amplify issues – properly become aware of and escalate complicated requests to the next level of help whilst essential
Streamline issue resolution – track, record, and course issues to the appropriate groups for fast and correct decision
supply brilliant customer service – manual clients through troubleshooting with professionalism and empathy, exceeding expectations at each step
make sure correct Documentation – hold thorough information of patron interactions, issue resolutions, and comply with–usafor non-stop development
Collaborate with developers – work closely with the engineering crew to enhance product functionality and resolve recurring technical issues
increase Product & procedure knowledge – constantly examine and enhance information in assist table tactics, products, and services
beautify internal equipment – broaden and keep internal support equipment to improve efficiency and customer enjoy
increase capacity
At Cognigy we’re devoted to your expert increase. This function gives sizable opportunities for profession development, which include get entry to to ongoing training, and involvement in excessive–effect projects allowing you to show off and boost your precise abilties and revel in.
necessities
about you:
established Product aid revel in – three+ years of experience as a Product guide Engineer or in a similar technical guide position
Technical knowledge – arms-on enjoy with windows and Linux, with a stable knowledge of laptop structures, software program, and technical products
software program & systems knowledge – sturdy familiarity with software program improvement standards, databases, and system layout
consumer-Centric mindset – information of customer support first-rate practices, with a proactive and solutions–pushed method to support
terrific conversation & team healthy – Outgoing and approachable persona, capable of thriving in a collaborative, social group surroundings
Can-Do mindset – A proactive hassle-solver with a palms-on, solution–oriented mind-set
powerful Technical assist delivery – capacity to offer clear, step-by means of-step technical help in both written and verbal codecs
Analytical & Troubleshooting abilties – robust trouble–solving talents with a keen eye for diagnosing and resolving technical problems effectively
Cloud & Programming information – experience with cloud-primarily based technology and familiarity with basic programming languages
benefits
existence at Cognigy – What we provide you
we are an formidable and worldwide tech enterprise with a top notch culture, and we make sure that everybody feels welcome. Our super blessings make us a incredible area to paintings – these consist of
attractive and performance–oriented income
employer Pension Scheme
25 days paid depart, plus five floating days, plus public vacations
particular possibility to assist construct and shape the corporation, with little hierarchy
bendy running alternatives
Colleague recognition, praise and birthday celebration occasions
global employee help software
ClassPass club, giving you get entry to to a ramification of fitness and wellness reviews
Ongoing learning and development opportunities, such as Udemy
One paid ‘Giving returned Day’ every 12 months, so you can volunteer for a charity or network activity of your desire
Subscription to the Calm app for you plus 5 buddies/family members, providing you with get right of entry to to guided meditation, sleep tales, track, masterclasses, and plenty extra
Pay Transparency Disclaimer
Cognigy is dedicated to offering truthful and equitable compensation for all personnel. The listed salary levels mirror our exact religion estimate for the function throughout diverse U.S. locations in which we rent. actual repayment may be determined based on the candidate’s area, qualifications, and enjoy. We absolutely comply with all nation and nearby pay transparency laws.
identical opportunity business enterprise announcement
Cognigy does not discriminate on the idea of race, intercourse, shade, religion, age, national starting place, marital repute, incapacity, veteran reputation, genetic facts, sexual orientation, gender identity or another reason prohibited with the aid of regulation in provision of employment possibilities and benefits.
