Apple Remote Jobs ( Customer Support VA, WA, WV, WI, WY – WFH ) – Salary $58,000–$102,000

activity Description

we’re looking for a devoted and enthusiastic customer service professional to sign up for our dynamic team. in this role, you will be the primary point of contact for our valued clients, presenting amazing provider and support to make certain a effective enjoy. you’ll help clients with inquiries, resolve issues, and manual them through our products and services.

obligations

Act as the primary factor of touch for consumer inquiries and provide well timed answers.
resolve client court cases thru telephone, email, or chat in a professional manner.
maintain an in-intensity expertise of our services and products to effectively help customers.
document purchaser interactions and update purchaser information to make sure accurate monitoring of problems.
pick out routine patron issues and offer feedback to management for method improvements.
assist in onboarding new customers and teaching them about our offerings.

qualifications
high college diploma or equivalent; a diploma in a related area is a plus.
validated experience in a customer support position or comparable function.
terrific communication talents, both written and verbal.
robust trouble–fixing competencies and a consumer-centric mind-set.
potential to handle traumatic conditions with staying power and professionalism.
talented in using customer service software and tools.