approximately the function
LMK Recruiting is in search of a customer service representative for a massive and growing pest manipulate organisation.
As a customer service representative, you’ll be the first point of contact for clients at our branch, helping make certain they’ve a high quality enjoy. you will solution questions, resolve concerns, train customers about our services, and aid the department group. this is an in-office function that calls for robust verbal exchange, reliability, and the potential to paintings independently even as coping with more than one duties.
responsibilities
answer inbound calls with professionalism and enthusiasm.
schedule and regulate provider appointments and support green course making plans.
procedure purchaser bills appropriately and preserve records inside the CRM.
reply to client inquiries via telephone, electronic mail, and textual content.
follow up with clients to ensure pride and address issues.
train customers on offerings, upkeep needs, and promotions.
work intently with branch managers and technicians to clear up problems.
help with purchaser retention and rescheduling to save you cancellations.
offer client comments to help enhance carrier delivery.
guide branch managers with popular tasks and tasks as needed.
preserve client records correct and up to date.
qualifications
strong customer support and verbal exchange abilties.
remarkable agency, time management, and multitasking abilties.
hassle–fixing abilties and a proactive, self-starting attitude.
team–oriented with a fine attitude and sturdy work ethic.
relaxed learning new systems; simple laptop talents required.
experience with field Routes CRM or Voice for Pest is a plus (schooling available).
need to hold professionalism and pass a background and credit take a look at.