we are hiring customer service consultant (CSR) $21.50 for a settlement function in Plano, TX
name US NOW for instant consideration! click on follow on web or follow Now to view our recruiter s contact information and reach out these days, we d love to speak with you!
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** we are able to now not take delivery of third birthday party (C2C) Contractors **
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process information:
position:customer service consultant (revel in specialist)
task REF#:44058 – 1458298
duration:four Months (contract)
region:HYBRID – Plano, TX 75024
Pay price:$21.50 in keeping with hour (W2 most effective)
HYBRID: 4 day far off and 1 day ONSITE.
searching for to hire a fantastically–inspired enjoy expert to join the Ask HR group. they will offer a high level of customer service to participants of team by using appropriately and rapidly answering their questions via written responses using our custom online tool. they will report to the Senior supervisor of HR Transformation, the character in this position will guide the team s objective is to convert the way HR engages with every person on team.
obligations consist of:
provide purchaser-first stage of provider to help every body a part of group in North the usa get their question answered or need resolved be a steward that helps set up the Ask HR on line tool as a accomplice team can trust and depend upon
effectively pick out the population segment of the man or woman asking the query to determine the proper answer to offer, along with however not restricted to job degree, employee kind, work location, and entity
understand the wishes and intentions of the character asking the question to make sure their query is responded accurately, even when the question can be vague (observe up can be had to clarify)
communicate with the character asking the question, through written communications, in a fine and welcoming tone while maintaining professionalism
ensure a need to know level of privacy and confidentiality of who is asking questions and what they are asking
quickly and accurately navigating a library of facts throughout 30+ categories and masses of pieces of facts to find the information that will solution the questions; may also contain achieving out to situation depend specialists if the answer isn’t always
effectively to be had
Triage and reply to 20-30 on-line questions consistent with day, ensuring each question obtained is either resolved or escalated within 24 hours or less
apply discretionary judgement to determine while a question must be escalated and paintings with the best escalation contact to make certain a right hand-off
best applicants could have the following:
2+ years experience as a CSR, running with in a call center
revel in handling on-line inquiries from the internal teams.
HR history especially favored.
REQUIRED competencies/revel in:
customer-first mindset and attitude; preceding customer support revel in
sturdy written and verbal verbal exchange abilities; skillability with the English language
validated ability to collaborate with a huge variety of humans at all ranges inside the enterprise
demonstrated potential to preserve a excessive diploma of confidentiality
Willingness/passion for managing a excessive–volume of obligations at the same time as preserving a high–degree of accuracy and attention to detail
A fantastic group mindset that appears to study and grow everyday
proficiency with Microsoft 365 programs (phrase, Excel, PowerPoint, teams)
ability to quickly analyze new software
excessive school diploma or equivalent (GED) or higher diploma
first-rate To Have’s:
proficiency in Spanish, French, and/or eastern
superior writing and content material management revel in
consciousness of design thinking
university degree
