HP Remote Warranty Processing Clerk – Hiring Immediately

Qualification
Amazon web services
trade control
IT provider management
Technical support
Linux
Microsoft Azure
SAP applications
effects Orientation
learning Agility
virtual Fluency
patron Centricity
powerful verbal exchange
Required
Candidate have to are living in CARY, NORTH CAROLINA / or commute daily to customer website
high college diploma/general education diploma (GED)/better Secondary schooling or commensurate work revel in or tested competence
typically has 2-five years of related paintings revel in, ideally in protection, first-rate, or a related field
video display units structures to discover performance issues and resolves technical issues on assigned hardware and software program systems/programs using established protocols
Identifies incident developments for the cause of escalating incidents, adhering to strict timeframes, and following set up protocols
Conducts ordinary installations and configurations and proficiently assembles and integrates system/merchandise, all in accordance with wellknown protocols
Responds to common provider, product, technical, and customer–members of the family inquiries, addressing issues right away and accurately, thereby ensuring a excessive level of patron delight
Executes approved and documented scripted trade control activities, adhering fastidiously to incident, trade, and problem control techniques to maintain carrier great and compliance
continues daily production goals and constantly exceeds settlement-required response times, ensuring brilliant provider shipping
Aligns character paintings with method, collaborates with groups to beautify operations and implement technique improvements to standardize strategies globally
Adheres to established standards, making sure information confidentiality, and supports execution of business techniques with independent judgment
Completes manner–orientated assignments, shares technical facts, and supports department–stage operational plans
Identifies and solves varied issues and completes day-to-day obligations with ahead planning and minimal supervision
manipulate consumable inventory
update toner/consumables/paper
make sure ok consumables are to be had at purchaser sites
clear paper jams
assist stop person with device functionality
Coordinated with HP with SW branded assist
file purchaser dissatisfaction to CSM/SDM
assist with the gathering of usage pages according to devices as needed
swap out gadgets with spares as wanted
perform preliminary trouble taking pictures

benefits
health insurance
Dental insurance
imaginative and prescient coverage
long time/brief time period incapacity coverage
employee assistance software
flexible spending account
life coverage
beneficiant time off policies, along with;
four-12 weeks absolutely paid parental go away based on tenure
thirteen paid holidays
15 days paid time off (US blessings evaluation)