Online Chat Representative Jobs – Work From Home

on line Chat support Agent
far flung, u.s.
full-time
posted 2025-12-08
that is a faraway function.

we are seeking a compassionate and provider–orientated on-line Chat help Agent to provide actual-time assistance to internet site traffic, donors, and prospective volunteers. you will be the primary point of contact for many human beings attractive with our assignment, and your function might be crucial in making sure a superb, informative, and welcoming revel in.

Key responsibilities:
respond promptly and professionally to inquiries through live chat on the Horizon house Peru internet site
offer records approximately our applications, donation options, volunteer possibilities, and occasions
assist customers experiencing technical difficulties or needing guidance through bureaucracy or on line strategies
enhance complicated queries to the precise team members when necessary
keep correct and exclusive facts of interactions using our internal CRM device
aid donor engagement through presenting updates, confirmations, and answering observe-up questions
Collaborate with the communications and development groups to make certain consistent messaging
necessities
previous experience in customer service or on-line help, ideally in a nonprofit or service–primarily based business enterprise
awesome written communique abilties and a pleasant, empathetic tone
robust multitasking and hassle–solving abilties
proficient with chat software, CRM equipment, and basic website navigation
ardour for humanitarian paintings and alignment with Horizon house Peru’s mission
Bilingual in English and Spanish is a plus
blessings
bendy paintings time table (far flung)
A chance to make contributions to a significant reason
Supportive and undertaking–pushed group environment
opportunities for boom and involvement in nonprofit operations
observe tot his task