Panda Express Remote Jobs ( IT Support NJ, NM, NY – WFH ) – Salary $70,000–$125,000

The L&D Technical assist partner responds to and diagnoses troubles through phone, e mail, and chat with Operations associates related to university of Panda and ServiceNow (UOP contents, pass instructions, UOP portal), ensuring quality customer service. This position acknowledges and researches troubles and resolves primary problems at the same time as referring more complicated issues to higher tiers for excellent decision. This role follows up to make sure timely decision of all troubles. The L&D Technical guide associate offers technical aid for the UOP on-line database, generates schooling reports requested through Operations and assist center, and assists in UOP unique tasks.

obligations
Diagnoses and responds to issues through smartphone, electronic mail, and chat with Operations associates associated with university of Panda (UOP contents, pass classes, UOP portal), ensuring excellent customer service.
accountable for responding to inquiries associated with cross training, SM classes, schooling bonus, credit and all UOP topics.
ensures information on all requests is correctly captured for future reference and evaluation.
Resolves basic troubles and refers extra complex problems to better tiers for decision.
follow up with clients to make sure troubles and requests were resolved effectively and on a well timed foundation as documented in ServiceNow.
Contributes to the improvement of first-class information base files for often pronounced troubles, troubles, and requests.
helps cross elegance–associated functions, including virtual education assisting, reporting, elegance practise, daily scorecard, assigning material, and submit–paintings undertaking.
Assists in unique initiatives related to UOP (e.g., FHR UOP magnificence Tracker, LBF Survey).

necessities
Bachelor’s degree required
minimal twelve months of relevant experience required
potential to talk and read Spanish
If employed, successful final touch of annual shop schooling
obtaining a valid food Handler’s Card within 30 days of employment is a requirement of this position

first-rate-to-haves
studying control device certification favored