Customer Service Chat Representative Jobs – Work From Home

on-line Chat aid Agent
far flung, u.s.
full-time
published 2025-12-08
that is a far flung function.

we’re looking for a compassionate and carrier–oriented on-line Chat assist Agent to provide actual-time help to internet site visitors, donors, and potential volunteers. you may be the primary point of touch for many human beings enticing with our mission, and your role may be important in making sure a positive, informative, and alluring revel in.

Key duties:
respond promptly and professionally to inquiries via stay chat on the Horizon residence Peru website
offer facts approximately our programs, donation options, volunteer possibilities, and events
assist users experiencing technical problems or wanting guidance via forms or online techniques
increase complex queries to the suitable crew participants whilst vital
keep correct and personal records of interactions using our internal CRM system
aid donor engagement by way of imparting updates, confirmations, and answering observe-up questions
Collaborate with the communications and development teams to make sure regular messaging
necessities
previous revel in in customer service or on-line support, preferably in a nonprofit or service–primarily based agency
terrific written communique abilities and a friendly, empathetic tone
sturdy multitasking and hassle–fixing capabilities
proficient with chat software program, CRM equipment, and fundamental internet site navigation
ardour for humanitarian work and alignment with Horizon residence Peru’s task
Bilingual in English and Spanish is a plus
advantages
flexible paintings schedule (faraway)
A threat to contribute to a meaningful cause
Supportive and assignment–driven group surroundings
possibilities for boom and involvement in nonprofit operations
practice tot his task