Hiring Fast – Remote Customer Update Coordinator

activity description
activity title: far flung customer support specialist
agency: ForgeFit
place: far flung (U.S. based)
Employment type: complete-Time

about ForgeFit

At ForgeFit, we deliver top rate health equipment to gyms, studios, and education centers national. Our mission is to help our partners carry out at their height with reliable device and incredible carrier. We stand in the back of every product with our a hundred% overall performance assure and pleasure ourselves on being a relied on companion to fitness professionals across the country.

about the position

As a customer support professional, you may be the voice of ForgeFit, making sure our clients have a easy and wonderful experience from order to installation and past. whether or not answering questions, resolving troubles, or coordinating with internal teams, your consciousness will be on making each interplay efficient, beneficial, and pleasant.

What you may Do
respond to purchaser inquiries via smartphone, e mail, and chat with professionalism and care
help customers with orders, delivery questions, product information, and troubleshooting
track and clear up troubles speedy with the aid of participating with fulfillment, sales, and carrier teams
hold correct data of customer interactions the use of CRM
Proactively observe up on purchaser needs and make sure delight
hold up-to-date know-how of ForgeFit’s product strains and provider regulations

What we are looking for
1+ years of experience in a customer support, guide, or purchaser–facing position
robust conversation and problem–solving capabilities
potential to stay prepared and control multiple priorities
comfortable the usage of CRM or aid gear
A fine mind-set and true choice to assist others
hobby in health or familiarity with gym equipment is a plus

What We offer
competitive hourly pay based on revel in
comprehensive advantages including health, dental, imaginative and prescient, 401k, and paid day without work
100% remote work with a collaborative and supportive team
Ongoing education and possibilities for career increase
The danger to guide a brand that makes a actual impact inside the health world