Description:
function summary
we’re searching out IT specialists with an entrepreneurial pressure to support our clients and make a contribution to a quick-paced group as the company grows. Our assist desk specialists are gifted in server deployment, networking, and firewall management; and feature enjoy with guide software and security tools. help table professionals provide remote guide for customers and cease–customers through speaking with affected events all through problem control, both on-line and in character.
FLSA repute: Non-exempt
requirements:
main responsibilities and responsibilities
provides faraway computer, computer, server, and community trouble control and support services to customers and quit–users through cellphone, chat, e mail, and ticketing structures
identify, record, and prioritize carrier requests. Troubleshoot and clear up purchaser technical problems and boost whilst needed
Facilitate the healing of normal carrier operations whilst minimizing impact to the give up–person
the usage of the know-how of software tools to carry out daily features and troubleshooting
cope with far flung service tickets on a day-to-day basis
desired talents, skills, traits, and training
2+ years IT help desk enjoy, preferably with an MSP
consumer service orientated and positive participating crew member
capability to preserve confidentiality of the enterprise and customer information
outstanding written and verbal communication skills required
capacity to document and follow installed enterprise processes
knowledge of hardware, software, protection equipment, and ideas
enjoy and understanding of troubleshooting packages such as Microsoft 365, Adobe Acrobat, etc.
experience the use of a Ticketing system/ RMM device and PSA software program (mainly Connectwise Automate and manage)
experience imparting support through faraway gear
IT Glue experience preferred
WatchGuard/Firewall enjoy favored
StorageCraft, Datto backups experience desired
capability to paintings autonomously each unexpectedly and efficiently
capability to organize and prioritize obligations
reliable transportation to and from work
working situations
Adams Brown generation professionals, LLC. promotes a bendy paintings environment with a deep commitment to generation and present day work preparations. Our office is open from eight:00 am – 5:00 pm Monday thru Friday. we’re closed on predominant vacations, offer significant paid-time-off, a comprehensive advantage bundle, competitive pay shape, and a culture of boom, clarity, and recognize. additional hours (extra time) and travel may be required. travel to client places of work does not usually require in a single day remains. feasible on name duties, with extended hours.
