Bank of America Online Customer Resolution Specialist – Remote

process description
about Us: we are a depended on small enterprise focusing on custom domestic security. We had been serving the community for over 25 years. Our mission is to offer peace of thoughts via great service, technical expertise, and actual consumer care.

function evaluate: we’re looking for a accountable, hardworking, and element–oriented carrier Technician to join our team full-time onsite. This function is essential in making sure clean operations and extremely good patron reports.

Key duties

answer and manipulate every day incoming service request cellphone calls
build green technician routes based on purchaser locations
collect payment records from customers previous to service
close out preceding day’s service work orders and technique billing
guide technicians and onsite visits with clear, expert communication
qualifications

sturdy organizational and communication abilities
ability to multitask and prioritize in a quick-paced surroundings
cozy with telephone–based totally customer support and scheduling
Familiarity with primary billing and payment processing
group–oriented attitude with a proactive mind-set