activity summary
we’re searching for a committed and expert night time front table Agent to supervise visitor services during the overnight shift from 11PM to 7AM. the precise candidate will possess strong hospitality control abilties, incredible customer service capabilities, and revel in in hotel operations. Bilingual or multilingual skillability is fantastically proper to efficaciously talk with a diverse guest populace. This role is crucial in ensuring a seamless guest enjoy, dealing with guest relations, and keeping the protection and protection of the belongings throughout midnight hours.
responsibilities
Greet and assist visitors with check-in and check-out strategies successfully and with courtesy
manage multi-line smartphone systems, cope with visitor inquiries, and provide correct data about inn services and amenities
conduct night audit strategies to reconcile daily economic transactions and make certain accuracy of bills
address guest issues directly, presenting splendid visitor family members and resolving issues to make sure pride
monitor security cameras and carry out ordinary protection exams of the assets all through overnight hours
hold confidentiality of guest facts and cling to lodge policies and approaches
assist with administrative duties which includes updating reservation records and preparing reports as wished
Collaborate with housekeeping and preservation teams to address any visitor or facility problems that stand up in the course of the shift
requirements
previous enjoy in hospitality management, resort management, or the front table operations desired
robust customer service competencies with a expert telephone etiquette and capability to deal with visitor interactions tactfully
Bilingual or multilingual capabilities are tremendously ideal to serve a numerous customers efficaciously
information of lodge management systems, night audit approaches, and hotel operations is a plus
superb communication abilities, both verbal and written, with an emphasis on guest family members and conflict resolution
capacity to paintings independently during in a single day hours whilst preserving attention to detail
Flexibility to work the night time shift from 11PM to 7AM, along with weekends and holidays as needed
Hospitality or inn experience is favored but not mandatory for incredibly inspired applicants inclined to research
This function offers an possibility to be a key part of our hospitality group all through the quiet overnight hours even as ensuring visitors acquire pinnacle-tier carrier. We fee professionalism, integrity, and a dedication to excellence in every interaction.