far flung, america
full-time
posted 2025-12-15
DMS motive:
we’re creating a lifestyle of provider. We empower others to grow, rise, and supply back accelerating tremendous change inside the world. We lead with the coronary heart to bring out the great in you which brings out the excellent in us. We do properly so we can do top.
position evaluate:
The customer service representative is accountable for assisting customers by presenting facts approximately services or products, addressing inquiries, and resolving lawsuits. The position entails ensuring a high quality purchaser enjoy by addressing worries in a well timed and green way.
Key responsibilities:
client assistance
answer purchaser inquiries through phone, electronic mail, chat, or social media.
provide product/carrier statistics, pricing information, and troubleshoot issues.
ensure clients have a high-quality interplay with the enterprise.
problem decision:
become aware of patron issues and offer correct solutions, inclusive of step-by using-step commands or troubleshooting.
boost complicated problems to relevant departments or management.
follow up with clients to make certain their troubles are completely resolved.
Documentation:
preserve specified facts of customer interactions, lawsuits, and feedback.
replace client bills with applicable information and resolutions.
song client comments for development in products/services.
Product expertise:
stay updated on product or service modifications, new functions, and guidelines.
offer comments on not unusual client queries to assist improve product development or customer service processes.
patron Retention:
paintings to maintain customers by using supplying answers and promoting relevant offerings/products.
construct rapport with clients to foster accept as true with and lengthy–time period relationships.
group Collaboration:
work with different teams (like income, Technical help, and so forth.) to make certain consumer problems are resolved correctly.
participate in training sessions and team conferences to improve carrier requirements.
qualifications: high faculty diploma or equivalent required. robust conversation skills and capacity to manipulate sensitive records with discretion. strong organizational abilties with interest to element and ability to multitask. proficiency in Microsoft office (Excel, word, PowerPoint); revel in with HRIS systems is a plus. hobby in HR operations, M&A integration, and change control. Adaptability and hassle–solving skills in a quick-paced surroundings.
What We offer:
hands-on experience in customer service operations for the duration of a quick-paced and dynamic business environment.
publicity to customer support strategies, hassle–fixing strategies, and improving customer satisfaction.
Networking opportunities with senior customer support leaders and pass-departmental teams.
skillability in Microsoft workplace (Excel, phrase, PowerPoint); experience with HRIS structures is a plus.
hobby in HR operations, M&A integration, and alternate management.
ability profession development possibilities past the access–degree position, with room for boom in customer service, income, or control.
traits/Values:
Integrity adhering to excessive ethical standards and expert requirements.
Trustworthiness Being sincere, reliable, and incomes the self assurance of others.
Excellence continuously being the satisfactory you could be.
responsible being dependable and trustworthy.
duty being obligated and inclined to accept responsibility for ones moves.
Dignity behaving in accord with DMS fundamental ideas.
recognize treating others as you will have them deal with you.
Our Values:
Gratitude * Integrity * fun * Teamwork * Excellence * range &
appreciate * Innovation * commitment * Humility
activity title – complete Time/part Time
task region:
this is a remote role
