we’re looking for enthusiastic and committed people to join our crew as customer support Representatives. that is a fully remote role, ideal for candidates keen to start right now. No earlier experience is needed as comprehensive schooling may be provided.
Key obligations:
respond to patron inquiries through cellphone, electronic mail, and chat in a timely and expert way
resolve product or service issues through clarifying patron lawsuits and figuring out the reason of the trouble
assist clients with placing orders, refunds, or exchanges
report all patron interactions in our CRM system accurately
Collaborate with other departments to deal with complex queries and escalate troubles whilst necessary
maintain up to date know-how of organisation services and products
necessities:
robust communique skills in English (each written and verbal)
capacity to paintings independently in a remote surroundings
dependable net connection
basic laptop literacy which includes familiarity with Microsoft office Suite or similar applications
qualifications:
excessive faculty degree or equivalent required; better education is a bonus however now not mandatory
fantastic hassle–fixing abilities
customer–centered mind-set