remote, u.s.a.
full-time
published 2025-12-15
DMS purpose:
we’re growing a lifestyle of carrier. We empower others to grow, upward push, and give again accelerating positive alternate in the world. We lead with the coronary heart to bring out the excellent in you which brings out the quality in us. We do well so we will do appropriate.
position evaluation:
The customer support consultant is accountable for supporting customers by means of offering facts approximately products or services, addressing inquiries, and resolving court cases. The position entails making sure a superb patron revel in by using addressing concerns in a well timed and efficient way.
Key responsibilities:
customer help
answer consumer inquiries via cellphone, e mail, chat, or social media.
offer product/provider data, pricing information, and troubleshoot troubles.
make certain customers have a tremendous interplay with the employer.
problem decision:
identify patron troubles and provide accurate answers, such as step-by using-step instructions or troubleshooting.
strengthen complex problems to applicable departments or management.
follow up with clients to make certain their issues are absolutely resolved.
Documentation:
maintain distinctive information of consumer interactions, court cases, and feedback.
update patron accounts with relevant statistics and resolutions.
tune client remarks for improvement in merchandise/services.
Product know-how:
live updated on services or products adjustments, new capabilities, and regulations.
offer feedback on common patron queries to help enhance product development or customer support tactics.
patron Retention:
paintings to keep clients by using offering solutions and selling applicable services/products.
build rapport with customers to foster agree with and lengthy–time period relationships.
group Collaboration:
work with other groups (like income, Technical help, and so on.) to make certain purchaser troubles are resolved correctly.
take part in education sessions and group meetings to improve provider requirements.
qualifications: excessive faculty diploma or equal required. strong communication abilties and capacity to control touchy data with discretion. robust organizational capabilities with interest to detail and capability to multitask. talent in Microsoft office (Excel, phrase, PowerPoint); revel in with HRIS systems is a plus. hobby in HR operations, M&A integration, and exchange management. Adaptability and hassle–solving capabilities in a fast-paced surroundings.
What We offer:
hands-on enjoy in customer service operations at some stage in a quick-paced and dynamic commercial enterprise environment.
exposure to customer service strategies, trouble–fixing strategies, and improving customer pride.
Networking possibilities with senior customer support leaders and move-departmental groups.
talent in Microsoft office (Excel, word, PowerPoint); experience with HRIS structures is a plus.
hobby in HR operations, M&A integration, and change management.
capability career advancement opportunities past the entry–level position, with room for increase in customer support, income, or control.
traits/Values:
Integrity adhering to high moral ideas and expert standards.
Trustworthiness Being honest, dependable, and earning the self assurance of others.
Excellence always being the best you could be.
responsible being reliable and truthful.
accountability being obligated and inclined to accept obligation for ones moves.
Dignity behaving in accord with DMS primary ideas.
respect treating others as you would have them treat you.
