faraway, united states of america
complete-time
published 2025-12-15
DMS cause:
we are growing a way of life of carrier. We empower others to develop, upward push, and give lower back accelerating nice alternate within the world. We lead with the coronary heart to carry out the first-rate in you which brings out the nice in us. We do well so we will do top.
position evaluate:
The customer service consultant is liable for assisting customers with the aid of imparting facts about services or products, addressing inquiries, and resolving lawsuits. The position involves making sure a superb consumer revel in by means of addressing concerns in a well timed and green way.
Key responsibilities:
customer help
solution purchaser inquiries via telephone, electronic mail, chat, or social media.
provide product/provider facts, pricing info, and troubleshoot issues.
ensure customers have a effective interaction with the company.
problem resolution:
perceive purchaser troubles and provide accurate answers, consisting of step-by using-step instructions or troubleshooting.
amplify complex problems to relevant departments or management.
comply with up with customers to make sure their troubles are fully resolved.
Documentation:
preserve precise statistics of purchaser interactions, proceedings, and comments.
update purchaser debts with applicable statistics and resolutions.
song client feedback for improvement in products/services.
Product information:
stay up to date on product or service adjustments, new features, and regulations.
provide feedback on common purchaser queries to assist improve product improvement or customer service approaches.
consumer Retention:
paintings to hold customers through presenting answers and selling relevant services/merchandise.
construct rapport with clients to foster believe and lengthy–term relationships.
team Collaboration:
work with different groups (like income, Technical support, and so forth.) to make certain client issues are resolved efficiently.
participate in training sessions and crew meetings to enhance carrier requirements.
qualifications: high faculty degree or equivalent required. sturdy conversation capabilities and capacity to manipulate touchy information with discretion. robust organizational skills with interest to detail and potential to multitask. talent in Microsoft office (Excel, word, PowerPoint); enjoy with HRIS structures is a plus. interest in HR operations, M&A integration, and alternate management. Adaptability and problem–fixing abilties in a quick-paced environment.
What We offer:
arms-on revel in in customer support operations all through a quick-paced and dynamic business surroundings.
publicity to customer support strategies, hassle–solving strategies, and improving patron pleasure.
Networking possibilities with senior customer support leaders and cross-departmental teams.
talent in Microsoft office (Excel, phrase, PowerPoint); revel in with HRIS structures is a plus.
interest in HR operations, M&A integration, and trade control.
ability career development possibilities beyond the entry–level function, with room for growth in customer support, income, or control.
traits/Values:
Integrity adhering to high ethical concepts and professional standards.
Trustworthiness Being sincere, reliable, and earning the self belief of others.
Excellence continuously being the fine you can be.
accountable being dependable and sincere.
duty being obligated and inclined to accept responsibility for ones actions.
Dignity behaving in accord with DMS primary principles.
recognize treating others as you would have them deal with you.
Our Values:
Gratitude * Integrity * fun * Teamwork * Excellence * variety &
recognize * Innovation * dedication * Humility
task title – full Time/part Time
job region:
that is a faraway position
