because the face of our purchaser, here’s what you’ll do:
whether our clients are traveling for enterprise or pride, you’re the professional within the airport that crafts crucial connections and encourages an environment wherein all of us feels welcome, valued, and respected. you’ll be interacting with our domestic and worldwide clients in our lobbies and at gates, assisting them with ticketing, baggage, greeting customers as they begin and end their adventure and doing it with a grin. you’ll provide pleasant, expert, confident, and insightful service to help resolve customer journey problems and make their experience memorable.
job overview and obligations:
we are currently searching for dynamic and enormously influenced people to sign up for our frontline team.
As a customer service consultant, you’ll carry out a spread of airport operation duties in line with US authorities, local authorities, and enterprise rules correctly and securely on the Hong Kong worldwide Airport which include however now not constrained to:
supporting clients with schedules
Making reservations all through abnormal operations
helping clients on the airport foyer for test-in or the use of a self-check-in kiosk
helping clients at gate boarding manner and tracking hand-carry in step with FAA mandate
helping customers with bags on the foyer counter & cope with delayed baggage troubles
helping arrival customers with a special carrier request or connection flight
carry out plane weight & balance calculations, team, dispatching, passenger/ ramp making plans & related station operations manage
operating agenda: The candidate must be capable of work at least 8 hours according to day, five days in keeping with week, on a rotating shift including Saturday, Sunday, and public vacations. work shifts could be situation to operational needs.
This role is obtainable on local phrases and situations. Expatriate assignments and sponsorship for employment visas, even on a time-constrained visa reputation, will no longer be provided.
qualifications
minimal qualifications:
degree holder or above
at least 12 months’s experience in client orientated paintings
super communication skills
must be flexible to paintings various shifts, available 7 days every week/24 hours an afternoon, including holidays and weekends, to address any operational and/or unforeseen conditions
need to be legally legal to paintings in Hong Kong for any corporation with out sponsorship
must adhere to all operational, protection, provider, and efficiencies requirements
should be fluent in English, Mandarin and Cantonese (written and spoken)
successful crowning glory of interview required to fulfill job qualification
dependable, punctual attendance is an vital characteristic of the placement
PreferredQualifications:
understanding and experience in passenger check-in and/or ramp operations is an brought gain
