At ibex, we attention on supplying the surroundings, selection system, blessings, and education to make certain that we’ve retailers of the very best quality. We understand a quality agent makes the difference for clients and how a top notch customer enjoy influences how they experience about the brand they’ve selected.
founded in Washington, D.C., we’ve shipping places throughout 26 websites in seven countries and keep a network of over 30,000 employees.
about The role
customer service Representatives could be running at once with the purchaser to answer trendy inquiries, cope with worries, and assist with requests about services and products across more than one traces of business. The CSR have to undertaking a professional organisation photograph and provide advanced customer support while working with clients through any of the customer touch channels.
responsibilities
Your everyday will involve:
Resolving coordination of blessings inquires with the aid of reading patient interest (such as enrollment, 1/3 birthday celebration legal responsibility, claims attachments).
Having a complete knowledge of insurance coverage and being able to interpret and speak correct statistics.
thoroughly and absolutely documenting all customer interactions.
teaching clients and dental experts on eligibility, benefits, claims fee, and authorizations.
teaching at the usage and blessings of self-service equipment.
helping contributors on having access to care via finding a community dentist or mission to a primary care dentist.
Directing inquires to necessary departments or people whilst the decision of the inquiry is beyond the span of manage for this role.
Responding to purchaser inquiries in a courteous and expert way.
studying and always presenting accurate information to solve all member and issuer inquiries thru verbal and written communications through all channels together with cellphone, e-mail, net portal, and chat interactions.
Responding to and resolving internal and outside complicated consumer inquiries.
Resolving claim price inquiries with the aid of getting to know and reading affected person pastime and figuring out suitable motion to be taken.
Taking possession of the resolution and placing expectation for follow up.
ensuring resubmissions, prevent payments, and voids are appropriately treated.
assembly or exceeding individual, branch, and client particular goals.
understanding and adhering to all client administrative and contractual policies and methods.
Suggesting ways to improve the service shipping processes contributing to the achievement of the organisation.
different obligations as assigned.
qualifications
a few matters we consider critical for this position:
high college degree or equivalent
2 years revel in in a excessive extent customer service environment
experience in healthcare or related industry enjoy desired
potential to multi-assignment using multiple programs simultaneously
potential to set-up laptop device and troubleshoot troubles with minimal assistance
professional verbal and written conversation abilties
ability to perform a pc and knowledge of Microsoft office packages
sturdy organizational capabilities and attention to detail
ability to paintings independently and with a group
capability to learn speedy and adapt to a fast tempo manufacturing environment
Cooperative, expert and powerful interaction skills
critical wondering and trouble solving abilities
capacity to tolerate repetitive paintings without compromising accuracy and service stages
Attend additional education as asked/deemed important
