we are seeking out a expert and dependable dispatcher to join our group and act as the business enterprise’s first point of touch for emergency and non-emergency calls. on this role you may be in charge of preserving name logs, tracking routes, transferring messages, and directing tow truck drivers.
important duties
offer customer service excellence with each and every name.
politely answer emergency and non-emergency calls and report critical records.
reply to any problems and comply with-up by means of coordinating with an appropriate departments or discipline devices.
operate and manage a multi-line telephone console machine.
Direct tow truck drivers to appropriate locations in keeping with predetermined schedules, ETAs, purchaser requests or immediately desires and supervise the routes by means of GPS while needed.
Prioritize and arrange calls according to urgency.
providing clients with pricing statistics and reply to any queries they will have.
preserve facts and method purchaser payments.
maintaining facts pertaining to work requests, client requests, completed work requests, prices for work achieved, fees for services completed, inventory records and different facts organized and without difficulty reachable for manager.
other responsibilities as assigned.
qualifications, training, revel in
high college diploma or equal
top notch conversation and interpersonal abilties.
potential to reply a couple of telephone calls in a busy setting.
potential to have a professional demeaner and speak to etiquette.
potential to address problems and requests with the aid of transmitting records or presenting answers to the crew.
capacity to study and write in English.
accurate data entry.
computer literate.
know-how of Tow e-book software a plus!
potential to work Days, Nights and Weekends
bodily requirements
potential to certainly talk both orally and in writing on a phone and on a laptop for prolonged intervals. automatically calls for sitting at a desk and viewing a display screen for extended periods. ability to get entry to, input, and retrieve statistics from a laptop or other electronic device. routinely requires slight (up to forty pounds) lifting and wearing. automatically calls for strolling, status, sitting, kneeling, stooping, achieving up, twisting, and bending. correct hearing and imaginative and prescient required.
advantages provided
clinical plans
two dental plans
vision
agency paid lifestyles and advert&D
Voluntary insurance plans
401(k) Plan
brief term incapacity
long term incapacity
vacation Pay
PTO
worker assistance program
sign on Bonus
employee Referral Bonus
EEOC policy statement – father or mother Fleet offerings is an same possibility organisation and prohibits discrimination or harassment of any kind. All employment selections are primarily based on commercial enterprise needs, process requirements, and man or woman qualifications
