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Who we’re at Embroker
Embroker is the extensively simple destination for enterprise–tailor-made business insurance. Our task is to make it significantly less difficult for organizations to get the proper coverage on the exceptional price. With a era-first, purchaser-centric approach, Embroker is changing how groups guard themselves, their body of workers, and their customers. In 2025, Embroker has raised over $150M in investment from main fintech buyers.
this is a totally far off function except otherwise noted. We welcome candidates from throughout the U.S., with preference for applicants placed inside the Midwest, Southeast, Southwest, and Mountain West areas. A full listing of desired states is blanketed at the bottom of this posting.
reimbursement (Atlanta, GA)
$19.50 – $32.forty five in step with hour (non-exempt; extra time eligible)
Incentives
Eligible for an annual performance–based bonus and participation in the company’s fairness incentive plan, subject to applicable plan terms.
Onboarding/education:
The initial start date for this hiring institution is Monday, February nine, 2026. New hires are required to finish weeks of in-man or woman education at a nearby office. Following schooling, the role consists of ongoing in-workplace crew meetings and periodic in-man or woman schooling periods, at a minimum on a monthly foundation.
Availability Requirement:
applicants have to be available to start on February 9, 2026, and attend the full two weeks of in-individual schooling. applicants who do now not meet this requirement will now not be considered for this function, but are advocated to apply for destiny hiring waves as they emerge as available.
function evaluate
carrier Operations associate is accountable for handling and gratifying coverage coverage lifecycle instances whilst supplying first-rate consumer care. This function will execute all preferred working methods (SOPs) mentioned in Embroker’s Operations guide even as assisting diverse operations groups including purchaser success, sales, Underwriting, and Compliance. This position requires robust interest to element, fantastically correct facts access abilities, a friendly and approachable mind-set, and a bias to movement for unexpectedly responding and correctly last the loop on all open service cases.
this is a normally remote role with weeks of education in a nearby workplace. candidates should anticipate ongoing in workplace team meetings and/or ordinary month-to-month schooling.
task responsibilities
behavior policy administration tasks, along with processing policy adjustments, endorsements, renewals, and service notices; generating and coping with coverage documents; and reviewing premiums, commissions, charges, and related coverage statistics for accuracy
reply to customers, companions, carriers, and internal inquiries certainly and professionally through smartphone, email, or chat
manage customer aid instances effectively, ensuring all requests are tracked, resolved, and closed right away
Coordinate with insurance companies and underwriters to acquire quotes, documentation, and resolve troubles
help billing and charge procedures, which includes addressing questions, entering statistics, and supporting with audits or collections
help compliance procedures, which include audits and surplus traces filing
make certain all activities follow enterprise guidelines and regulatory requirements
carry out other responsibilities as assigned
qualifications
high faculty diploma or equivalent required; university diploma or applicable coverage coursework is a plus.
customer support or administrative experience favored (along with internships, component-time roles, or volunteer paintings); enjoy in business insurance is a bonus.
robust written and verbal conversation and interpersonal skills
relaxed the usage of G-Mail, Google docs & Sheets,or Microsoft office; experience with Salesforce and Adobe Acrobat is a plus
terrific organizational and time-control competencies
potential to paintings independently and collaboratively as part of a team
element–oriented, proactive, and able to follow established processes
simple knowledge of insurance products and terminology is favored but now not required
extended intervals of time sitting at a table and working on a computer
ability to paintings go-culturally on a international crew
capability to carry out effectively in a far off paintings surroundings
desired States for far off paintings Eligibility:
Arizona, Alabama, Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, Nevada, North Carolina, Oklahoma, Kansas, Kentucky, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.
